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Written by a patient
22nd January 2018


I was a patient diagnosed with breast cancer at Ealing Hospital. I was a mother of a 3yr old and a 6yr old. During the appointment when Mr Kadoglou had to tell me the most devastating news I have ever received - that I had breast cancer - our discussion was interrupted 3 times by nurses entering the room, looking for a diary or some seemingly vital files. At no point did he prevent their entry or ask them to leave. He then told me repeatedly "I know how you feel". You may be a surgeon, Mr Kadoglou, BUT YOU DEFINITELY DO NOT KNOW HOW IT FEELS TO BE ME - MOTHER OF 2 SMALL BOYS, WHO IS BEING TOLD SHE HAS BREAST CANCER!! He then proceeded to speak very fast in acronyms and jargon, which I could not grasp in my confusion at the news he had so clumsily given me. His English was also a little patchy, which did not help my understanding. When I asked a few questions to clarify what would happen next, he began to talk to my partner rather than to me. I found Mr Kadoglou to be unbelievably patronising and unclear in his explanations. It is so destabilising to have a cancer diagnosis and I can not imagine how I could have gone through the whole process of surgery, adjuvant therapies and the subsequent check-ups under the supposed "care" of this man. Needless to say I sought a second opinion (which is everyone's right under the NHS, by the way) and ended up going to Guys Hospital, where my experience could not have been more opposite. They re-performed all my examinations and scans which, although tedious and time-consuming, were reassuring in the end. My experience at every appointment and meeting was a gentle and caring one. My surgeon at Guys at first meeting told me to tell him my story from the start and that he had "all the time in the world". I told him everything and cried and was allowed to take my time and feel what I (YES, ME!!) felt. I was in safe hands at last. And that holistic and deep sense of caring continued throughout my cancer journey. He NEVER told me he knew how I felt. Not once. And certainly not MORE THAN ONCE!! I hate to be disparaging about a medical professional, but I can not recommend Mr Kadoglou. He simply does not understand peoples' vulnerability at such a stressful time.

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Listening