Mr Matthew Trotter was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

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Written by a NHS patient at University Hospital Coventry
23rd June 2023


Mr Matthew Trotter, My Husband has been a patient of Mr Trotter for the past 10 years plus after developing Bilateral Cholesteatoma's. We first saw Mr Trotter when he was a consultant at Heartlands Hospital and what a breath of fresh air he was to us. He greeted us with a benevolent smile, he was compassionate, considerate, cordial, warm, friendly and good hearted to my Husbands state at that time. Mr Trotter is a humanitarian, he was kind and caring as well as respectful and he showed sympathy and empathy at all times. He understands his patients and shares their experiences and emotions. He has a pragmatic approach, he does not decorate a situation, but gives an honest, realistic sensible outcome to any situation, there are no heirs and graces, just a down to earth, professional but honest opinion. Mr Trotter is on the ball and up to speed in his field of work, he shows professional dedication, he is well decorated with qualifications and has extensive training under his belt, he is adaptable, passionate, motivated and helpful, in return produces high quality results as we can verify. He is an excellent Surgeon and took extra care when performing bilateral Mastoidectomies on my Husband, preserving the facial nerves as well as successfully eradicating both cholesteatoma's. Just something a little funny that my Husband said to me after his first surgery with Mr Trotter was that this surgeon looks different in real life. I know he went to the Theatre but I didn't know Mr Trotter was making a west end production, it did make me laugh. University College Hospital of Coventry and Warwickshire is lucky to have Mr Trotter as one of their consultants, we have followed him from Heartlands to Coventry as we do not trust anyone else to look after my Husband the way in which Mr Trotter has looked after him and we sincerely thank him from the heart. My Husbands hearing was diminishing fast and he was becoming more isolated by the day, his mood was dropping, his work was affected, he wouldn't go anywhere without me by his side to interpret for him or explain what was happening wherever we were, he could not hear the television, he could not join in conversations properly as he would hear and interpret what people were saying differently, he couldn't hear people coming up from behind him, his whole life was being affected and because his problem was invisible people could not understand him. This really was a problem until in the hands of Mr Trotter. He has restored a vast amount of hearing for him, now his confidence has grown again, his mood has lifted etc, it really has made a huge amount of difference to his life. Mr Trotter has been a huge part in our lives and if anyone needs an ENT Surgeon, this is your man. look after him UHC he is a valuable rare asset to your hospital.

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Written by a private patient at Spire Parkway Hospital
16th June 2023


An excellent consultant who listened to my issues, carried out their assessment and advised on the next best steps. Having had surgery I have to say my life has transformed. My breathing is much better, I no longer sore loudly if at all and I don't feel out of breathe anymore when only breathing through my nose.

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Written by a NHS patient at University Hospital Coventry
7th June 2023


After waiting quite a while on the nhs waiting list to see Mr Trotter, things started moving very quickly when I was seen by his team. I couldn’t be happier with the outcome. I felt listened to, my needs were met, everything was explained including other options and expectations and I felt completely confident in going forward with surgery. My surgery date came through very quickly, I saw Mr Trotter before the surgery who once again explained everything including after care and expectations. Following the surgery Mr Trotter checked on me 3 times before I was discharged. I have since had a follow up to check the healing and will have another in 6 weeks. I would most definitely recommend Mr Trotter, I’m so happy with my current healing and improvement in my hearing and the care I have received.

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Written by a NHS patient at University Hospital Coventry
7th June 2023


A follow up appointment after our 6 yr old had a stay in hospital. Mr. Trotter shows great care for his patients and remembered everything about our sons case. He was very good with our son and made sure he spoke to him not just me as parent. He made sure our questions were answered and we were happy before we left the appointment without being rushed out. Very professional, showed genuine interest and care for his patient. Excellent.

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Written by a private patient at Spire Parkway Hospital
2nd June 2023


From start to finish Mr Trotter made me feel very comfortable and confident in his ability. He listened to all my concerns and explained the risks. Now I have recovered from the procedure I am delighted with the results.

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