Mr Mahbub Alam 2017-09-01 Person 5 5 0

I was contacted by Colchester General Hospital to tell me the surgeon who had seen me in consultation for my Total Hip Replacement a while back had a lengthy waiting list & would I like to be treated sooner by Mr Alam. He had only recently arrived at Colchester General and I agreed there & then. I went to pre-assessment for tests & to meet Mr Alam whereby I was struck by his very friendly manner. He took the time to answer all my questions & reservations, fully explain what would be undertaken and even went on to talk about life after a THR. A really personable gentleman. This was in complete contrast to the original consultant who offered very little in spoken word let alone explaining procedures, methods etc. And he was even paid by me as I went private for that consultation. I won't mention him by name but it turns out he was Mr Alams boss at some stage. NB. Please treat your patients with kindness as it is a big thing that they face going through. After a long day waiting for surgery due to complications/delays with other patients, Mr Alam was not able to undertake my surgery. So as to not delay further I was offered another Surgeon Mr Sloper who I accepted. Whilst waiting outside the theatre room, Mr Alam came over to me, apologised this had happened and assured me that Mr Sloper was to carry out the exact same THR with the components we discussed at pre-assessment. I thought that a very nice gesture and it reaffirmed my initial thoughts I had of him. Don't lose your wonderful, calm, easy going bedside manner. It goes a long way Mr Alam. Thank you.