Mr James Nicopoullos 2018-06-20 Person 1 5 0

I had some egg freezing done at Lister Fertility Clinic. Dr. Nicopoullos was involved at most stages of the process. My first conversation with him involved a quick chat with him keeping his head down and no eye contact, and it got worse from there. He does not call you by your name and speaks in a constant monotone stream making it hard to interject. Interactions with him are somewhat impersonal and not exactly what one would expect from a gynecologist. At every encounter he was hurried and at one stage kept me waiting for 3 hours to see him when I went for a scan; I could not wait any longer so I received a phone call later in the day only to be spoken to in a brusque manner. You get the impression he has more important things to do and doesn't have enough time to deal with any concerns. I was told to "go elsewhere" if I didn't like what he was saying to me. Very unusual approach to patients. I felt like I was on a conveyer belt throughout the whole process. No bespoke treatment plan, and the medication was not adapted to suit my scan or blood results. My main doctor went on holiday halfway through treatment. Nurses are on the whole inexperienced and you will be passed to a consultant you may have never seen before or whoever happens to be on duty that day if you want to speak to someone other than the nurse you see after a scan who has no familiarity with your medical file or history. But the overall experience was made much much worse by Dr Nicopoullos and on speaking to other women in the waiting room they had similar negative experiences. I would not go back to the Lister Clinic for this reason alone but also because the prices at the Lister are substantially higher than other fertility clinics in London and do not represent value for money in my opinion.