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Written by a private patient
7th May 2025


I’m feeling very let down by the service I have received! I was provisionally booked in for breast implants for June, paid deposit and was told if I didn’t hear anything all was good to go a head! I emailed last week to see when I was next seeing Mr Tuffaha for the final decisions on sizes etc… only to receive an email back to explain how unfortunately June isn’t looking as if it’s going a head now, I feel like this is very unprofessional and very disappointing, I explained I had already booked myself from work and therefore would like a refund which they agreed! I also asked for a refund of my consultation fee due to Mr tuffaha canceling my procedure only to be told he would give me half back as ‘good will’ which again I do not feel is very fair but I accepted due to the stress this has caused me, I was then told Mr Tuffaha believes he can go ahead with my surgery in June after I had already booked work in after being told it wasn’t going ahead! ( I work for myself) I feel the communication with updates has been very disappointing and trying to call up to actually speak with someone has been absolutely hell and I was constantly told we will tell so and so to call you back which I haven’t once received a phone call from the clinic, only via email which has taken its time. From my personal experience I feel this is very poor how I was update and I am very discouraged.

8th May 2025
Response from Mr Hussein Tuffaha

I am sorry you feel this way, unfortunately Mr Tuffaha is unable to see patients at the moment. any booking fees or surgery fees would have been refunded in full. We refunded half of the consultation fee in good well as you have had this consultation and the service was provided. This was an unforeseen circumstance is is completely out of our hands. I hope you understand this. Please accept my apologies again

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