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Mr Gerard Kelly
2017-02-11
Person
5
5
0
Written by a member of staff
Written by a member of staff 11th February 2017
I would highly recommend Mr Kelly to any patient with an ear, nose or throat problem.
My 6 year old son had injured his nose; there was concern it was broken and that it might require fixing! Mr Kelly had an excellent approach with him, myself and my wife. We were all at ease very quickly. My son did not feel shy or timid in the environment he was in and was happily conversing with Mr Kelly. My son did not have any pain when being examined.
Reassurance was all that we needed, however he stated we could contact his secretary if we wanted to see him for a further review (this was an offer we did not have to take up).
I am extremely pleased with the care and attention given; and I believe you will receive the care you deserve when seeing Mr Kelly.
12th February 2017
Response from Mr Gerard Kelly
Thank you for the compliment! One of the most important things (I think) in dealing with children who are patients, is to speak to the patient! First speak to the child (and the adults second), the child is the important person in the room. Even if they are very young, asking them what the problems is let's them know that their voice is heard and that they are here to be heard and helped and, quite often, even when very young, they sum up their symptoms and fears better than anyone! GK