Mr Gary Ross 2017-10-11 Person 5 5 0

I recently visited Gary Ross after a procedure was carried out by another surgeon on my shoulder. When the dressings were removed I was shocked to see the stitching and scarring. I had a consultation with Gary Ross two weeks after my procedure was carried out. I was very distressed when I made the appointment and his team managed to fit me in the very next day with an appointment. On meeting with Gary Ross he listened tentatively to my concerns and then took some photographs of my wound. He then started to explain the procedure that I had had done in far more detail than my surgeon had done prior or post operation and stated that in his opinion (although it was not what I thought at the time) the surgeon had in fact done a good job! Gary Ross made me feel so at ease and explained how the surgery would have been carried out, why the stitching had formed a raised scar and the healing process (in great detail) that would now commence. He showed me photographs of various scars and explained how the skin and the internal stitching would mend. In his opinion he felt that my wound would heal efficiently on its own and there would not be any need of his services as he felt that plastic surgery would not be needed after allowing sufficient healing time. I left my consultation calm, relaxed, feeling very positive and very informed as opposed to when I had arrived feeling extremely anxious, upset and dare I say probably a little angry at the surgeon who had carried out my operation. Gary Ross has a great team of people who were brilliant and treated me with great care and attention. I would not hesitate to recommend this surgeon who gave me the best possible advice knowing that his services would not be required. Brilliant!