Mr Craig Vickery
28th December 2020
In May 2019 I saw Mr Vickery as I had developed symptoms of gall stones/diseased gall bladder. At the 1st consultation I found him friendly, humorous and reassuring. All his explanations were easy to understand, as were the diagrams he drew. Due to various complications, I didn't have my op until 7th October at Bury St Edmunds BMI. Before I went to surgery Mr Vickery came and saw me and was very reassuring. Unfortunately I developed sepsis so was ambulanced to West Suffolk Hospital 2 days later, where I was in for another fortnight. Each day Mr Vickery saw me (sometimes twice), even on the day when I was his only patient in the hospital. He showed me my scans and explained things clearly. Not only did he talk to me, but he also chatted to other patients, even though they weren't his, making us laugh and feel less stressed. 4 days after leaving hospital I was ambulanced in again and he continued giving me great care. Follow up was stress less and I knew I could always contact his secretary if I wished. In December 2020 I developed complications in my bile duct and was admitted to West Suffolk Hospital. As Mr Vickery was still on leave that weekend I had another consultant. However, on the Monday he found out I'd been admitted, so came to see me. He asked if I'd like to have him as consultant, which I did (made sense as he'd been mine before), so he arranged this. On any day he was not in the hospital he texted or rang me to explain why I'd not see him. On the evening before my discharge he came in from home, where he'd had an all day meeting, just to check up that I was happy to go home and to explain again the next steps. I have always found Mr Vickery to be approachable, reassuring, he answers questions in an easily understandable way, is always willing to show me scans etc and he always treat all patients and staff in a courteous, friendly and humorous way.