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Written by a patient
20th July 2016


To whom it may concern at the NHS in Maidstone Hospital as well as the South Park team at Sevenoaks. (please forward it to those concerned) I want to tell you about my referral to Mr Mahouda at Maidstone Hospital today 12th July 2016. I had been a bit upset that I’d had to wait so long to be seen by a surgeon and then my appointment had also been postponed by a full month once I’d got one. But after today, I feel I have to congratulate the NHS for providing a really excellent service. I really hope this letter reaches all the parties concerned in order for me to say thank you. So often NHS just gets the negative feedback. Thank you: No 1 Dr Mitchell, my GP at South Park in Sevenoaks, for being concerned enough for my health to push for an appointment to see someone. It is important that everyone is kept fit and well, but even more so for people like me with Parkinsons and Dr Mitchell and others at South Park and Kings College have done just that! No 2 The Maidstone Hospital staff – I was seen within about 5 minutes of arrival by a lovely nurse who weighed me and measured my height – quick efficient and friendly! No 3 Mr Mahouda - After about only another 3 minutes I was invited in by Mr Hamouda, who shook my hand ( yes, I do remark on this courtesy as some medical staff just don’t bother!) Not only was everything efficient and on time but what really impressed me was the professionalism and genuine humanity that I felt from Mr Mahouda the surgeon, who was not too arrogant to explain my condition and options to me and also allowed me time to assess what he had said and to make a decision based on his information. I felt that I was in control and responsible for the decisions for my own body. He also then weighed up the risks of this surgery for a PwP against the importance of the need for surgery and came his conclusion : Surgery would not be the best option. The hernias are big enough paradoxically not to strangle the intestines and the fatty tissue seems to be stable and binding. But he also cautioned me that although it was highly unlikely, he could not guarantee that I would never have a problem with the hernias. He warned me of movement and exercise that I should avoid. I was very happy with this advice as I found it conservative and yet sound. At no time did I feel I was rushed or treated any other way than with care and respect and my opinion mattered. Thank you to all of you. I think you do a difficult job and many patients are too ill and grumpy to tell you the good news stories, but while I am still well and fit and full of the joys, I want to say that if Britain’s NHS carries on like this, it will be fantastic! Gratefully yours

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