Miss Rachel Rolph 2019-02-06 Person 5 5 0

Dr Rolph is a delightful, extremely caring person with a tremendous human touch who also happens to be an extremely skilled surgeon, her acumen and expertise was demonstrated by the minimal scarring and post operative pain experienced by my mother in her emergency laparoptemy - a major operation to correct a scarred and bended bowl. We were all very worried because she had previously had a botched operation privately. Things could have not gone more differently with Dr Rachel Rolph at St Thomas'. Dr Rolph explained the procedure to us in great detail, several times. She assured us everything would be done delicately and with minimal invasiveness. Each step was explained, each risk, what do to with the after care and what to expect after the next few days following the operation. Her bedside manners went above and beyond anything we've experienced in the past - her explanations were detailed but in terms we could all understand, she was patient in explaining things that concerned us again and again. When Dr Rolph heard we had had a terrible experience previously, where my mother had a botched operation and was left in pain and infected with the surgeon going on holiday the following day with no contact, she gave me her private number in case I needed to call her after given she would be working in a different wing. Given all was going so well post operation I didn't message as I didn't want to take advantage - nonetheless she messaged me proactively to make sure all was going well and continued to do so, answering all our questions with great care until we left 10 days later. Her dedication and patience shinned through and it shows you that years and years of experience isn’t always everything in the medical industry; it’s skill, dedication, humanity and most importantly humility - all of which Dr Rolph has in abundance, what a treasure to find at St Thomas'.