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Written by a NHS patient at Royal Blackburn Teaching Hospital
14th August 2023


No words except the biggest thank you possible.

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Written by a NHS patient at Royal Blackburn Teaching Hospital
23rd September 2021


In late October 2019 I was shocked by an unexpected pancreatic cancer diagnosis by my local hospital. They referred me to Miss Kausar for consultation. Confused as to what to expect, my wife and I, when greeted by Miss Kausar were immediately struck by her personable warmth, and calm endearing confidence. Her understanding reassurances soon eased our initial apprehensions of our situation. She carefully explained to us the seriousness of my condition and the daunting outcome if no intervention was taken. She explained in comprehensive detail the Whipples procedure she needed to perform in order to remove my cancerous tumour and prolong my life. She concisely informed us of the complex procedure prospects and the necessary changes in my life that would be ongoing. Her straight talking but understanding demeanour was very much appreciated by myself and my wife. She answered all our questions with clarity, so when I knew ‘time was of the essence’, I quickly consented to the Whipples procedure. A few days later I was admitted for the operation. Miss Kausar came to see me the evening before to tell me what to expect the next day. In the evening after the procedure she telephoned my wife personally to let her know everything had gone well and I was recovering. While recovering she would visit me most days to ensure I was comfortable and progressing well. During this time something that did totally, pleasantly, surprise me was how much Miss Kausar seemed to be admired by the nursing staff! On several occasions they would say to me things such as, “how lovely Miss Kausar was to work for/with” or “Oh! You’re one of Miss Kausar’s we’ll look after you!” these words still echo with me. This probably also aided my recovery as 10 days later I was allowed to return home. A month later I saw Miss Kausar who was happy with my recovery. She also then requested I have 6 months chemotherapy to attempt to prevent a recurrence. I had no hesitancy at all in agreeing to this. The chemotherapy was gruelling but a scan and blood tests showed good results. Miss Kausar is now following up my progress with 6 monthly checks. It’s approaching 2 years now from my initial diagnosis but my wife and I always look forward to hearing from her (it’s telephone conversations only at present due to the pandemic). I have no delusions, test results may be good or not so good but I’m positive Miss Kausar will always suggest what’s best to try to keep me here! I have had, and I still am receiving ‘greatcare’ and wish to thank Miss Kausar and her amazing team, and all the wonderful staff at Royal Blackburn Teaching Hospital who look after me so well. I would also like to give special thanks to my cancer nurse Joanne Thomas who is always at the end of the telephone whenever I or my wife need assistance or advice. Thanks Joanne!

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Written by a patient at Royal Blackburn Teaching Hospital
30th September 2017


Miss Kauser made me feel at ease from our first meeting. She explained to me fully the procedure she was going to perform and was clear that I would feel quite poorly afterwards. We spoke in the theatre before the anaesthetic and discussed again what was going to happen. Miss Kauser came to see me after the op and confirmed that all had gone well. As expected, I did feel a bit 'off colour' for a few days but soon was on my feet again. I am now home and recovering well. I was obviously very worried in the few weeks before the surgery but Miss Kauser allayed my fears. What was a worrying and scary time was made 100% easier and less stressful due to the confidence I felt in Miss Kauser. Thank you to you and your wonderful team, especially specialist nurse Elaine Atkinson who was always available to speak with me and who also came to see me after the surgery.

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Written by a patient at Royal Blackburn Teaching Hospital
15th March 2017


From the very first meeting Miss Kauser gave me a full explanation of what my problem was and what would be the best way to proceed, how long it should take and how long the recovery would normally take. All my questions were answered without hesitation, to me that said she knew what she was talking about, the explanation was uncomplicated and the procedure explanation put me at ease. The operation took place a few days later and three days after that we had a conversation of what took place during the long operation. After a long complicated operation, the outcome was good, I was treated with great care and understanding at all times, Miss Kauser is a credit to her profession and the Royal Blackburn Hospital.

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  • General surgery