Report this review of Dr Warren Hyer

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

Written by a carer
15th January 2019


I have to say I’m very disappointed with Dr. Waren Hayer. I read all the good reviews here and decided to visit Dr Hayer for my 6 months son’s allergy problem. We visited Dr. Hayer twice, both time we are well prepared with questions and symptoms photos that we took in order to give Dr Hayer a better view on what happened on my son, as his symptoms comes and goes. Unfortunately, Dr Hayer was not patient enough to listen to our concerns and also did not show much interes in looking at the photos we prepared. Maybe he is well experienced to understand my son’s issue without paying attentions to the details, but such attitudes made us very uncomfortable. Moreover, both time we can feel he was in rush. During our first consultation he went out to answer a phone call (more than 5 minutes). Second consultation, he was more than 20 minutes late and the whole consultation took less than 15 minutes, we have not had chances to ask all our prepared questions! Am I the unlucky one? We are private patient and paid lots of money for his consultation fee! We can’t feel any of the attention, warmth described in the previous reviews.

20th January 2019
Response from Dr Warren Hyer

Thank you so much for providing this honest feedback and I apologise for your experience. As you can see from other reviews, this is a most unusual outcome. I pride myself on not rushing the consultations for anyone, and space apart appointments adequately. In the light of your feedback, especially as there is a risk of emergencies delaying me at Chelsea and Westminster, I will allow longer times for appointments at that location specifically to avoid this scenario happening again. Please contact my PA, and I will arrange to see you for again, at a convenient time to address any outstanding issues for free. We will also refund you for the 2 previous appointments as well. Again thank you for this feedback and we have taken this feedback into account and made changes to the scheduling of appoinments at Chelsea and Westminster.

Recommend
Trust
Listening