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Written by a patient
28th January 2021


Dr Vijay is one of the most kind and understanding doctors i have spoken to. Much like the other Dr’s at the practice he really listened to me and made me feel comfortable discussing my injury, he didnt make me feel afraid to speak, and he was supportive in helping to get me some time off of work to recover. Dr Vijay is super polite and knows exactly how to speak with patients to make them feel comfortable to engage in conversation. He is very efficient and caring. On a less positive note, I will say that at times, the receptionists at this GP practice can be a little rude (one in particular), on 2 occasions one receptionist has brushed me off when calling to get an appointment to speak with Dr Vijay, and on another occasion would not listen to the clear symptoms of illness i was giving her, which i found extremely rude and as i also work for the NHS in a hospital, i do not feel like this was the correct way to follow her duty of care toward patients.

11th February 2021
Response from Dr Shanker Vijayadeva

Thank you for your positive feedback for me (really kind!). I am sorry to hear about your experience with some of our receptionists. There has been some recent changes in our reception staff and review of processes. It has been quite challenging to rapidly adopt different ways of working during the Covid-19 pandemic. We are currently seeking to recruit further reception staff. We are hoping that these changes will enhance the experience of patients. Please do feel free to contact me or our practice manager directly if you wish to share more details about your experience with our reception staff, so we can explore this further. Thank you again for taking the time to leave us your feedback.

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Trust
Listening