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Dr Sergei Lapa
2021-11-04
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 4th November 2021
Very understanding, professional consultation this evening after an absolutely awful experience with one of the reception staff who spoke to me very rudely and cut me off after I had been on hold for 50 minutes - left me in tears. After a further 40 minutes on hold(!) finally spoke to a polite member of staff who arranged a telephone consultation. Sadly one unprofessional member of staff ruined the whole experience, but I cannot fault Dr Lapa who was very patient and kind. Thank you.