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Dr Sergei Lapa 2021-11-04 Person 5 5 0

Very understanding, professional consultation this evening after an absolutely awful experience with one of the reception staff who spoke to me very rudely and cut me off after I had been on hold for 50 minutes - left me in tears. After a further 40 minutes on hold(!) finally spoke to a polite member of staff who arranged a telephone consultation. Sadly one unprofessional member of staff ruined the whole experience, but I cannot fault Dr Lapa who was very patient and kind. Thank you.