I have been a patient with this surgery for many years. The reception staff are lovely, super friendly and very helpful. There is one lady that can appear to look grumpy sometimes, but I don't believe she means to be, she's just not smiley n warm like the others, so don't judge her skills by her serious face, she's great at her job and has lots of exoerience. The surgery has had to adapt to many new changes over the years and this puts them under a great deal of pressure as the Practice is very small, they have only a small team and they have many needy patients to care for. I used to see Dr Freeman, but he retired. Though he deserves to enjoy his retirement... I miss him terribly, he totally understood me and I felt comforted by his calming demenour and knew he cared enough to leave no stone unturned in order to help you. I have seen many other doctors including many Junior GPs and Locums. They're all nice, but don't really make me feel at ease and It's hard to keep having to explain everything over and over to each doctor. Since Dr Freeman left last year, I have been seeing a lovely lady GP called Dr Harrison. She is also very calming and extremely thorough. Even though the appointment slots are now strictly limited to 10 mins per session, she listens and doesn't rush you or remind you she only has that 10 mins. Other locums and doctors in the past sadly rushed things and didnt really listen to you. But thats just my experience. I'm old school and prefer a family Doctor. One you can build a rapoor with and know that they'll always do their very best for you. If you like that kind of treatment, I would recommend Dr Harrison for that. So far, she has proved herself to be as brilliant and as thorough as Dr Freeman.. The Nurses there are all WONDERFUL. No matter what you are there for, they will make you feel at ease and more often than not... have you leaving there in a giggle. In my opinion, the surgery would be lost without them. If I could change one thing... It would be to expand the size of the surgery, It was built originally to serve a small community, and now it needs to be redisigned to accommodate all the patients. The downstairs could be expanded out the back to accommodate all the health clinics and services that they offer. The upstairs coud be exoanded to match the footprint of the lower level, this would create space for more GPs to join and provide more surgery rooms for them to work in.. The whole reception area and back office needs re-designing so that the desk is near the main entrance and the patient's waiting area should be modernised with bacteria friendly and wipeable upvc seating so that germs can be wiped off more easily. Fabric is a huge germ collector. The Admin staff should have a private back office to conduct their daily tasks so they can consentrate and not be disturbed. The car park could do with extending out the back and behind the Community Centre. All these things would serve the surgery very well, not to mention Hollington's fast growing and thriving community.. If I win the lottery, I'll be sure to pay to have this done for them in memory of my Father as this was something we often talked about before he passed. X
I have seen Dr Freeman on serveral occasions with various complaints and I have allways found him to be very thorough in his examinations and explanations to me. The only thing that is à bit of a complaint is that I do not allways get repeat prescriptions on time as I have to hand in a request to the surgery as previous prescription do not always have a repeat printed.