Mark was fantastic when I went in for my emergency c section, he was very reassuring and professional and had a soothing manner so I didn't worry. He made an anxious time for me easier to cope with. He made us aware of everything that was going on and explained everything throughly. Thank you so much for doing such a fantastic job. Hayley Lewis
Dear Hayley, Thank you for taking the time to send this feedback. As I mentioned to you, it can be challenging to get good feedback as an Anaesthetist since often patients are discharged before we have the opportunity to see you again. This system does allow you to give feedback a few days down the line when you are best placed to reflect on the events. As I have mentioned in another response - communication is key during Caesarean Sections under regional anaesthesia - this is particularly so in the case of an emergency section. I'm really pleased to hear that my manner helped make a stressful time easier to cope with. Thank you. Best wishes, Mark
Dr Dunham, was excellent he explained everything to me step by step what was going to happen. He gave me the opportunity to ask question and answered them in full detail. When I got into theatre he made me feel very at ease he made me feel very comfortable and didn't rush at any point, when I was in pain or it was getting to much he would stop and let me have a little minute to gather myself again. Once he had successfully managed to get my spinal block sorted he made sure I was comfortable while staff was preparing my cesarean. Meanwhile, any problems I had while waiting for my child to be delivered safely I felt comfortable and able to tell Dr Dunham any problems or discomfort I was having and he would get on to it straight away, as well as that be kept me informed where the staff was up to and what was happening during the cesarean which was very useful to know. After my baby was delivered saftley I was taken to recovery room. The next day Dr Dunham came to visit me on the ward to see how I was doing any problems or questions I had he made my elective cesarean very calm and I way I understood everything was going on I would definitely recommend this doctor.
Thank you for taking the time to send this feedback. I'm glad your section was a positive experience. It's really important to get the communication right during any form of surgery under regional anaesthesia (ie. where the patient is awake) so it's something I try and invest a lot of effort into. It's useful to know that this was of particular value to you. Thanks again for the positive feedback. Best wishes to you and your family, Mark
I am writing this on behalf of my Mum, the patient. Dr Dunham was very friendly and chatty. A great patient manner. He explained my procedure very well at the bedside, and when I asked questions he listened and responded accordingly. I had a particular medical problem for the anesthetist, spondolocis in the neck, but he explained what he would do to try to prevent further neck problems post the operation. In the actual theatre, he spoke to me very nicely and I didn't feel any pain when the needle was inserted into my hand. As I have particularly small veins this is often a problem and I have known this procedure to take many attempts and heighten the stress pre theatre I also explained I am usually very very sick post a general anesthetic and he said he would give me a high dose of anti sickness drug. He did this and this was the first time that I wasn't physically sick post a major operation. Thank you this has aided my speedy recovery no end! I was able to go home after a short stay on the ward after a serious operation of a lumpectomy of the breast. The care I received was first class and no private treatment could have been any better. Thank you and best wishes in your career. Maureen Johnston and Family.
Thank you so much for taking the time to offer this detailed feedback. As an Anaesthetist getting quality feedback from patients can be tricky It's really valuable to hear back from patients a few days down the line when you better able to reflect on your experience with a degree of perspective (and no after effects of drugs on board!) I'm delighted that we managed to avoid postoperative nausea and vomiting following your anaesthetic at last. There are a number of measures we can take to address this common problem which I appreciate is very important to patients. We don't always succeed 100% of the time but it's fantastic to hear that we did on this occasion. Again this may be an outcome that we don't get to hear about since it often sets in long after a patient has left recovery. As you allude to, nausea and vomiting, is not only thoroughly unpleasant, but can delay overall recovery from the operation more generally - so investing the time and effort to maximise measures to avoid this is definitely the way to go. I guess one potential downside to online feedback is that older patients who are generally (but not always!) less "tech-savvy" may not be as well represented as younger patients. Obviously it's important to get feedback from as many patients from all backgrounds as possible. So many thanks for working together to relay this feedback to me. It was a pleasure to meet you both. Best wishes, Mark
- Anaesthetics and ITU
Consultant Paediatric Anaesthetist
Alder Hey Children's Hospital
Nearest Anaesthetists and ITU specialists
Short link to review Dr Mark Dunham: http://iwgc.net/ekgqj