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Dr Margaret Walker
2016-03-05
Person
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5
0
Written by a patient
Written by a patient 5th March 2016
Used to be good, quite frankly cannot be bothered to listen anymore. Very disappointed recently. Seems like it's more about targets and less about the patient.
12th April 2016
Response from Dr Margaret Walker
Dear Patient, I was disappointed to read that you were unhappy following your recent consultation with me. It would be very helpful to the practice and to me specifically, if you were able to submit a more detailed report about your concerns. I would be happy to meet with you directly, or you could contact one of the Practice Management team. It is certainly never my intention for any of my patients to feel that I have not listened to them, and I can only apologise that you have had this impression recently. Kind regards Dr Maggie Walker