Dr Kaushal Kansagra

He was extremely rude when I called the surgery to discuss my 11 year old daughter’s ongoing chest and breathing problems. He almost brought me to tears, needs to work on his patient “bedside manner”.

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Trust

Listening

At Friends Road Medical practice, Dr Kansagra was unfortunately my GP. I was 100% certain I suffered from a thyroid disorder, however, Dr Kansagra did not want to listen and suggested a couple of times I should take anti depressants and eat a burger to fatten up. The last time I saw him and left the office in tears not daring to return for another year or so as he left me feeling I was wasting his time. When returning to the practice to be seen again as I was getting worse I found out he doesn't work there any more. Another GP at the practice indeed confirmed I was badly hyperthyroid and he put the wheels in motion to get my health back in order. To this day, I still feel quite angry that he left me hanging and feeling so bad. I suggest Dr Kansagra to take patients more serious and listen, I understand the pressures of your job but if you are not knowledgeable in certain areas it will be better to ask help from other professionals.

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Trust

Listening