Report this review of Dr Katherine Moore

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

Written by a patient
5th November 2015


Big thumbs up to Hampton Wick Surgery! I'm a new patient and was immediately impressed by the level of good patient communication they observe. While waiting on the phone for it to be answered by the Reception staff I was kept informed by an automated voice system of where I was in the queue. Not that impressive you might think but it is when you come from a practice where the phone rings off the hook and you invariably give up and go in person to get an appointment. When my call was answered I was efficiently and swiftly given an appointment, was happy to wait for Dr Moore as it was a topic I wanted her opinion on, having researched on line which Doc would be best. I said to the receptionist that I hoped id be done in my ten minute appointment slot but should I make a double appointment in case I was longer. Rather than being told "we don't do double appointments, if you run over you'll have to come back another day" I was assured that Dr Moore was great at dealing with several queries in one appointment time and if I did go over the time not to worry! These are small things but they make a massive difference to how the patient feels about and views their care. I work in the NHS and see from my work and as a patient myself that we are prepared to forget and forgive a lot in the system if we are kept informed of how that system is running! Simple first line communication is so often overlooked and it really is key. When I did see Dr Moore she immediately 'got' my situation and was kind in her clinical suggestions, but allowed me to voice my health concerns. I didn't run over ..... Very pleased after 20 years I finally changed GP's and quite expect that any further appointments I will need will be as positive as this first one!

Trust
Listening
Recommend