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Written by a patient
27th June 2017


It is getting more and more difficult to get an appointment and I have not seen Dr Wagstaff for nearly a year. The practice seems to survive by using locums. Even telephone consultations are becoming more difficult to obtain. One of the problems with using locums affects the continuity of care - which is also affected by the high turnover of nursing and support staff. When it is possible to see Dr Wagstaff, she is always very pleasant and competent. The other problem - which may be more difficult to resolve because it relates to patients overrunning appointments - is that significant delays are always encountered. There is little evidence of appointments ever running to time - even early in the morning. The impression is that patients time is unimportant and they simply have to wait irrespective of their own commitments elsewhere. Support staff are generally surly, unhelpful and can be rude. Often repeat prescriptions are incomplete and, although arrangements are made to have scripts sent to the local pharmacy they often are left in the surgery and the pharmacy must spend considerable time chasing scripts and sorting out queries.

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