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Mr Jonathan Hughes 2019-01-14 Person 5 5 0

I really appreciated that Dr Jonathan Hughes would speak to me directly via email rather than insisting his PA dealt with me all the time. He was the only Dr that replied to me directly when I enquired about a procedure (earfold) which was sent to numerous Drs qualified in the procedure. Not only was he the only one to reply to me directly, he was the first to reply, on a Friday evening, just a couple of hours after I sent the email. He saw me the next day, and pencilled my procedure in for 2 weeks from the consultation. I ended up having the procedure before another Dr had even offered me a consultation! I wasn't hassled for payment, in fact I had to chase Spire Hosptial to take my payment! All in all, I felt comfortable, listened to and in good hands with someone who was efficient and not 'too busy' to see me. Additionally, I love the work he did on my ears and feel very grateful that he did it for me with such skill.