Dr Tankel runs an excellent surgery, and clearly knows a lot about his work. Unfortunately, I find him rather curt. In my experience he does seem to talk down to patients. "You're not dying, so come back another day," type experience. When asking for a call-back, you can specifically ask for a doctor other than Dr Tankel. The receptionists say that this is often requested. I would suggest taking that option! It's a real shame, as the rest of his team and practice are excellent. It would be nice for this doctor to have a little more patience and perhaps be a little more sympathetic.