Dr Jack Singer
21st April 2020
I telephoned Dr Jack Singer quite instinctively after finding his name & details at the top of a Google search when our 5 year old son had been poorly with a fever, severe lethargy & vomiting for 12 days. For the most recent 5 of these days he had been an inpatient at our local hospital, on IV fluids & antibiotics being treated for query sepsis & question marks over Coronavirus & Meningitis. During this time he developed slurred speech & lack of concentration. However, at this point , there was no clear diagnosis or treatment plan & frighteningly for us, our little boys’ condition was clearly deteriorating.
Dr Singer telephoned me within 2 hours of speaking to his secretary. I spent about 15-20 minutes explaining our son’s presentation & recent history & he immediately diagnosed Encephalitis (of 3 possible origins) & advised on medication to be started immediately & a forward plan to include urgent MRI & Lumbar puncture.
Dr Singer telephoned me back within an hour of our first conversation with more advice & made it quite clear we could contact him 24/7 if we had any concerns.
In the absence of a clear plan from our hospital, the Paediatric team were very receptive to Doctor Singers input, spoke with him on the telephone & acted on his advice immediately.
Within 12 hours of starting the medication our little boy began to demonstrate clear improvements which continued as the days went on.
Following more results, our local paediatricians started him on further medications & we were able to discuss the ongoing treatment with Dr Singer regularly.
His input, advice & transparency meant that we were able to gain reassurance from him every step of this traumatic journey & it enabled us not only to understand but to plan for the Doctor’s ward rounds at our hospital so that all of our questions & concerns were answered.
2 days after our telephone consultation the team of Paediatricians at the hospital our son was being treated confirmed the diagnosis of Encephalitis!
The most Amazing thing about this situation is that Dr Singer did not once see our son, not even by video link yet was still able to make an accurate diagnosis.
In our opinion Dr Singer is clearly extremely experienced, demonstrating a mixture of friendly professionalism, with an incredibly confident & straight talking, yet humble manner. We found ourselves in an entirely unexpected & terrifying situation & Dr Singer has given us the most precious gift any parent could ask for.
As I wrote earlier, our telephone call to him was instinctive & we did not read any reviews before making the call. Of course, everybody’s personal opinions vary greatly but the sincerity behind this review is unquestionable!
Based on our experiences with this incredible gentleman, we will travel (5 hours) to his Jclinic as soon as we are able, to have our son followed up for immunological testing!
‘Thank you’ is simply not enough!