He is, or rather was since he retired at the end of November, the best of GPs: sympathetic, considerate, and kind. He looked after my wife and me as his patients for 30 years. We will miss him terribly.
Well I just have no idea who this person went to, but it must have been a mistake. Probably someone who thinks the world revolves around him/her. My experiences with Dr Ian Rowan have been as good as they could be. In my opinion, he is the kindest, most empathetic and patient person I have have ever had the joy of meeting. He was incredibly determined to help me to the best of his ability.