Dr. Steel was incredibly rude and dismissive of my concerns. I am American, but currently studying at Oxford and I tried to explain to her the ongoing symptoms I have been dealing with. She completely dismissed the medication and prognosis my primary physician had made, even making a comment: "well, your doctor is in America and we are here. We don't prescribe this strong of medication here" in a snarky, condescending, quite frankly unacceptable tone. She shrugged off my descriptions of the pain and discomfort I was feeling, saying I was completely wrong and if I wanted further tests I was going to need to pay for it "because that's the way it works here." I will never agree to be seen by her again and warn others to do the same.
Dr Steel has been my doctor for about fifteen years. I have always felt I can rely entirely on her and have recommended her many times. Through all kinds of (mostly minor) problems, she has always listened closely, taken time, and referred me when necessary. She has always been kind and professional, and has always looked for a complete resolution. In all the time I've known her, I couldn't possibly fault her. I know I am not alone in my view.
I saw Dr Steel earlier this week. I find Dr Steel to be a highly skilled clinician who is always polite, compassionate and caring. She has a thoughtful and considerate interpersonal approach. At this latest consultation, she examined me physically, she listened carefully to me, sought to really understand my symptoms (as I was experiencing them), diagnosed me skilfully, and gave me the psychological support that I needed at the time. She is a very attentive listener - a very good quality in any professional. I really appreciated her expert medical care and her kind and thoughtful reassurance. Thank you Dr Steel.
Dr Steel had an extremely pleasant open manner and listened to me answering all my questions in a clear methodical manner which was both eloquent and informative. She had a kind and uplifting manner. Her recommendations were well explained and I was given a choice. With seamless efficiency she arranged the test and promptly phoned me with the results, suggesting a treatment plan with a full explanation of the follow-up procedure. Just the ticket.
She was incredibly rude to me. Dismissive, and acted as though everything I said, asked or suggested was a huge imposition. I got the impression this was largely because I'd had to go to a private surgery when I found a problem while on holiday. Also perhaps because she was already running 30 mins behind that day (which I hadn't minded at all). Also sent me for an unnecessary repeat X-Ray, which baffled radiologists when I got there, but frankly I would not have minded this either if she'd shown a little bit of common courtesy. Having never been referred to a specialist before (I've never gone to the doctor for anything except very occasionally for antibiotics), I asked her the procedure and she actually huffed at me. I found myself apologising to HER for asking any question (I got no response). Dreadful to be made to feel such an irritation when you're already worried about your health. I'll never agree to be seen by her again.