Dr Giles Harborne 2016-07-24 Person 1 5 0

I had a serious complaint about my care and I was referred to Giles Harborne in his capacity as Chief of Staff. He would barely reply to my correspondence, was incredibly arrogant and rude and refused to meet me unless a 'service user representative' was present. I had no need of such a thing so Harborne refused to meet me at all. My complaint remained uninvestigated and unresolved. Some months later a close friend was also referred to Harborne in the wake of another serious complaint. Harborne wrote a series of arrogant, irrelevant letters and refused to meet the complainant. That complaint too went uninvestigated and unresolved. The Health Board that employs Giles Harborne is now in special measures because of the huge problems with its mental health services, which says it all.