Dr Robertson is an exemplary doctor. She is professional, caring, compassionate and one feels totally safe in her hands. She does not dish out pills ad nauseum but looks into the background of your condition. We are extremely fortunate to have such a superb surgery on our doorstep. From the receptionists like Paula who always tries her best to fit in an appointment and is ever helpful, Alll the other doctors who take care of us, this is a five star surgery
Dr Robertson is an outstanding GP. She is very approachable and helpful. She is very thorough in her investigations, and very thoughtful and detailed in her advice. She refers for further investigations within the surgery, or at the local hospital, promptly, whenever needed.
I saw Dr Robertson with a very painful sore throat. I had been coping with it by taking pain killers and sucking lozenges, but thought after two weeks I should see a doctor. I expected to be told it was a virus and would eventually get better, and so no point in antibiotics, but she treated me very sympathetically. She took a throat swab and after asking me about other symptoms, prescribed a ten day course of penicillin. It is now getting better. While I was in the waiting room I observed the reception staff dealing very professionally and kindly to two "difficult" patients. One young man who had little English didn't understand why his medication hadn't improved his condition and the receptionist patiently explained about it, but then asked what his own language was and said she would get an interpreter. The second man had come in expecting to see a doctor, but apparently a telephone consultation had been made. When this was explained to him by one of the receptionists he was angry about this and expressed himself loudly and rather too forcefully, demanding to be seen. A mother and child sitting in front of him were clearly disturbed and moved seats. The receptionist said she would talk to her colleague and eventually a senior receptionist came and calmed him down by saying if he came back later he could see a doctor. First class.
Dr Robertson is really calm, thorough and professional. I had a mirena (like a coil) fitted today and she explained everything that she was doing really clearly and was very gentle.