Dr David Davies 2017-10-21 Person 1 5 0

I've known Dr David for 11 years. Only in two occasions he'd let me down due to the operation system failures and his inappropriate actions Doctor vs Patient. I had a regular appointment on the 18th of October 2017 which been postponed by the receptionist Davina next day on the 19th of October 2017, at 09:30am. Arrived on time and made myself available by telling the receptionist Davina, so she noticed Dr David via their in-house mail service. Unfortunately, to my inconvenience it happened that despite my regular reminder to the receptionist Davina who wrote 3-4 mails and 1 phone call to Dr David but to no avail, he ended up to take me in at 12:00 noon, exactly. The receptionist Davina apologised and so did Dr David for this terrible incident to me, as a NHS patient. Dr David called the receptionist Davina to explain the reasons what has gone wrong. Telling her that he can't read the mail log from the reception because it is 134 mails long and my name wasn't booked in the system for 19th of October 2017, 09:30am appointment. The point which I believe Dr David broke my trust it was when he started telling her my past history, and because of it what kind of patient I may have been, and so he said to her, you apologised to patient, I apologised to patient, we are both correct, which in reality he shouldn't disclose my past history to anyone with my consent, and as far as I am concerned, he can't rectify the error by trying to put a blame on my past history. I hope, The Amwell Practice administrator will rectify the operation system failures which caused me so much inconvenience and hassle. Also, I advised Dr David they should re-train their receptionist staff but forgot telling him that he also needs to re-take an exam on not breaching the trust Doctor vs Patient without a verbal or written consent. I hope no more failures will happen in the future. Thank you.