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Dr Bates has a very caring and calming manor about her. I found it very easy to talk to her and she is very knowledgable in her role. She genuinely listened to what I had to say and took onboard what needed to be done and I felt good about the treatment I was going to have , making my life a little more stress free. I very helpful and positive attitude and she seems to have a calming & positive nature in the way she speaks and this helps to reassure me.