Reviews

 
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Trust
Listening
 
Written by a carer at Worcestershire Royal Hospital
21st September 2019


As my Father David Byram-Wigfield spends his last few days with us on this planet, I felt it imperative to contact you and express my dismay at your treatment of the carer, my Mother, during your ‘consultancy’ of my Father and his years fighting Parkinsons. My Mother has been a devoted carer for 16 years and to the last day, but speaks often of your callous disregard of her in your surgery. How you “shushed her” when asking caretaker questions, and at one time threatened to eject her from your office because she tried to volunteer information. How you ignored her and her efforts to share information with you. How she felt talked down to as a “elderly moron with no brain”; and treated her with a great deal less than the respect due. I understand that the medical profession is not what it was; ‘bedside manner’ is now something to be scorned, and it becomes just numbers to you. But it is these very dedicated carers who keep their partners alive, and they have much valuable information to share if you would just get off your high horse for one minute and listen. My Mother has researched Parkinsons for years and has a great deal of knowledge regarding the care and daily life of an acute sufferer. The future of research seems to rely a great deal to the carers, and it would be a good idea to include them and give them more credence, rather than dismiss them. I have asked my Mother to give a lecture at the local Parkinsons Society to help other carers understand the pitfalls of this terrible responsibility. But our lives as a family would have been made a great deal better if we had not had to tolerate your rudeness and dismissal of our Mother during many of their visits to you. As a “specialist” in this area, I would think a very important part of this was to also take into consideration the dedicated carers who have much information to contribute to their wellbeing and health of their partners. I’m sure upon receiving this negative review, you will brush this aside and attribute this outburst to grief. Let me assure you this is ONLY about your treatment of the carer. I will be keeping an eye on this, and your practice, in the hope that future patients and their carers will be treated with more respect at your office. Rebecca Byram-Wigfield

Recommend
Trust
Listening
 
 

Specialises in

  • Internal (General) Medicine
  • Geriatric medicine