Reviews
Recommend
Trust
Listening
Dr Charlie Lees
2017-05-23
Person
4
5
0
23rd May 2017
Dr Lees listened well to my symptoms and then explained various possibilities to me very clearly. He carried out complicated examination procedures in what I think was a professional and thorough manner I would have no hesitation in recommending him to others with similar problems
Dr Charlie Lees
2016-01-20
Person
2
5
0
20th January 2016
In general, making more effort to explain procedures, diagnosis and treatment would be more effective.
It would be reassuring to have better continuity between appointments e.g. re-read the patients notes prior to the follow-up appointment.
Also the speed of communicating results and arranging follow-up could be improved- everyone gets anxious waiting for test results so it seems obvious to minimise that wait.
Timekeeping could have been better. And, once running late, it would be better not to skip on time taken with the patient. Schedule more realistic appointment times or build in catch up time rather than rush a procedure or consultation in an effort to fit everything in.
Better to actually listen to a patient than just to appear to be listening- actually listening would reduce the appearance of arrogance, as would improving on the points above.
In general, busyness is no excuse for making a patient feel like they are on a conveyor belt. This applies to both NHS and private practice.
Dr Charlie Lees
2016-01-20
Person
1
5
0
20th January 2016
Dr Lees' online biography and background looked good, so I requested an appointment with him.
However, I was disappointed by his listening skills and attention to detail across my treatment. Furthermore, I felt that insufficient time and effort went into explaining procedures, diagnosis and treatment recommendations. Unfortunately, the fact that it took a long time for results and follow-up to be communicated compounded this poor impression.
Dr Charlie Lees
2008-09-26
Person
5
5
0
26th September 2008
Dr Lees was fantastic, he listened to my concerns, answered my very many questions and his manner was exemplary. He made me at ease during the entire procedure and i honestly could not have been in any better hands. Should i ever need any investigations again, i would not hesitate in seeing this doctor again.