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Dr Caroline Gill
2016-11-15
Person
5
5
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Written by a patient
Written by a patient 15th November 2016
Well ima patient of dr gills and i have always liked to see her, i have never had a problem apart drom today when supposed to take my medication at 09.00am but my prescrition has not been done so iv had no medication which is a opioid replacment and i now have to wait till 3pm wheb dr gill comes back into the surgery to sign my prescrition, it has left me very upset and very ill today
3rd April 2017
Response from Dr Caroline Gill
Thank you for leaving a review, I am sorry that you were left in an uncomfortable situation and glad we were able to resolve your problem within a very short period of time. I felt privileged that you were willing to share your concerns about a very personal matter to you and that despite this incident you felt the service we offer is still 5 star. This was an poignant example that we can learn from as a service, and emphasises the need for excellent communication.