I have never written a review of a doctor before - I am in fact opposed in principal to the idea of subjecting hard-working, much maligned NHS doctors to tripadvisor style reviews. It seems unfair that anyone with a grievance can come on here and tarnish reputations without the doctor having a right reply. The fact that I am doing so none the less is because I feel a genuine responsibility to do all I can to ensure other patients do not have to go through the distressing, tear-inducing experiences I have had with Dr Anna Crown ever since I was diagnosed with hyperthyroidism. Firstly, I have to echo what two previous negative respondents have said, in that I have never had an NHS doctor or nurse who has expressed so little compassion or given so little attention. I can confirm that Dr Crown does indeed spend our entire rushed, five minute consultation typing into her computer, only glancing up now and then and not making eye contact. I have to wait five months for these brief encounters - she deals with me so quickly, invariably I find myself back out onto the street again before I know it, having asked barely any of the questions I came in with. Dr Crown seems totally bored, like she has far more important things to be doing. She gives me the feeling that she is retiring soon - that she's seeing out her 'tour of duty' and most of her mind is focussed on what she'd rather be doing instead. Despite the distress my Graves disease has caused me, she makes me feel as if I have a minor complaint, and she patronises me. After living with my illness for two years, I know what my blood test results mean. But she does not allow me to access the numbers that allow me to chart my progress, forcing me to wait days for her to give my results 10 seconds of her attention before communicating her recommendation - without sharing with me those numbers, as if I'm a child who can't be trusted. There is no way it seems to communicate with her outside the five minute consultations. She appears to surround herself with gatekeepers who are instructed to keep patients away from her. Which leads me to my most serious complaint of all. For the first time in my life, I missed an NHS appointment, having written the wrong date in my diary. My mistake, and I felt bad about it. But what happened next is so distressing. Two days later I received a letter saying I had been struck off Dr Crown's list, and would have to go back to my GP to be referred once again should I wish to be seen again - thus facing a four or five month wait for my next appointment. This happened right at the time I was asked to come off the drugs I've been taking to control my condition - the very time when I need close monitoring the most. I tried to reach out to Dr Crown to explain that waiting five months at this time was not medically safe, but her 'gatekeepers' did not let me speak, email or write to her. Instead, Dr Crown has (i have been informed by a member of the appointment staff) written to my GP, stating that my last blood test results are good and that therefore I can be discharged. She made this decision without any consultation with me, and in doing so, has made a dire assumption that has left me in a dreadful situation. Because I haven't been able to communicate with her, and she has not consulted with me, she cannot know that the reason my bloods were fine is that I decided not to come off my medication when planned as I was concerned from the symptoms I was feeling that my thyroid levels were too high. She had assumed without checking with me that the results were indicative of my levels being normal after a month free from medication. That's simple not the case - and there is no way I am able to communicate this with her. Thus, I find myself having gone two weeks without medication, with no consulatent looking out for me, and facing four months without any support, during which time there is a very high risk I will become hyperthyroid again - and go through the total nightmare that led to me being sent to Dr Anna Crown in the first place. It is in my view medically negligent of Dr Crown to discharge me without asking me the circumstances of my blood test or consulting with me in any way. But it is unsurprising that she would do this - it looks to me as if acting quickly with little thought and little concern for the patient is her modus operandi. Please, if you are given a choice, do not use Dr Crown as your consultant. The wonderful nurses who help you on arrival at the endocrinology department are warm and compassionate and caring and woefully underpaid - everything she is not, or at least, has not been with me.
I was diagnosed with hyperthyroidism around November 2016, from the GP i was referred to Dr Anna Crown. On our first meeting, I found her to be very caring and humble, she explained to me what medication I will be taking. I was given a blood test on the same visit (7th Dec 2016). I was most surprised that she rang me the following evening to assure me that my blood count had improved greatly. I was advised to have a thyroid scan and she managed to arrange an appointment within 2-3 days. I was told to see her on the 14th December 2016. Again, she was very concerned about my condition and advised me to have radioiodine treatment which is better for me than the medication. Of course this has to be arranged, she also advised me to have two other blood tests within the next 10-12 weeks. From this experience, I found that as a patient of Dr Crown's all necessary steps regarding my welfare is carefully monitored. I am really grateful to the hospital and my GP and especially my consultant, Dr Anna Crown.
I am so pleased to see that the awful way I was treated by Dr Crown was not me but her (other reviews). I too was treated with total disdain to the point of disinterest. She never looked at me during a series of meetings, spending her time typing into her computer. Her reports to my GP were inaccurate to the point of being wrong! She writes her reports in a very strange format that means nothing to the GP and makes for inaccurate coding. I am sure she is a well educated research physician (PhD) but should have stayed in research or Academia because the courses on patient communication, patient interaction and empathy were obviously missed & avoided! I would agree that you should let your GP know that you do not want to be referred to her, even if it means going to another hospital. Watch out for your GP referring you to 'Consultant Physician' as that is one way the booking team try to fill her schedule. If you are unlucky and end up on her list, take a patient advocate with you. Make sure your GP has done enough diagnostic work to specify a referral and ask them to specify what you need, including information, treatment options, diagnostic confirmation etc. Ask your GP to set it out in the referral letter - don't let them do a Dear Dr, please could you see my patient who has xxx. If it goes wrong don't put up with it. Ask to be seen by another endocrinologist (they are used to this), don't let her put you on the I'll see you in 6/12 months time - this is her treadmill for keeping her list busy and does nothing for you, and put your point of view across and put it in writing. Good luck.
Doctor Crown has been so far my worst experience within the NHS. Every appointment (which I often make wait months to have) she seems overworked (not her fault), disinterested and lacking in empathy. I find Dr Crown exceptionally patronizing. Whilst waiting months for an appointment, I try to prepare any questions, and make sure that they are both legitimate and intelligible. I find that she barely listens and is entirely dismissive of my concerns, she seems bored, does not ask any pertinent questions and quite often has actually lied directly in answer to my queries. I am an intelligent and articulate woman in my late 40s, and I have been reduced to tears in her surgery. I made the decision to take somebody else with me to my appointments to witness the behavior and lack of care and they were quite frankly appalled. I would highly recommend if you are offered "NHS choices" that you avoid Dr Crown at all costs. To further clarify I am not a hypochondriac, a health "googler", or a proponent of "leaky gut syndrome", "adrenal fatigue" nor any other pseudo-medical complaints which doctors often dismiss. I am however very unwell, I have lost 1/4 of my bodyweight, I shake, I have soaking night sweats, palpitations, blackouts and cognitive/memory issues, skin rashes, headaches, digestive issues, no menstruation for 6 months, A large and diffuse Goitre, swollen cervical lymph nodes, etc, etc ....and a desire to be taken seriously! With Dr. Crown your options take some Carbimazole or thyroxine or just go home be quiet and stop being silly. I would really love to find an endocrinologist with him I can reasonably and intelligently discuss any concerns or changes in symptoms etc.
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