Dr Keating could not care less. Very few questions asked to assess the seriousness of the problem. Couldn't offer a suitable appointment and she offered no alternative (other than wait). Luckily 111 were much more professional, asked lots of questions, explain the possible causes and sent me to a walk in center (it seems that there are alternatives, but Dr Keating did not have time to explain, she literally said" there is nothing that I can do"). I pay for NHS and private health insurance and it is all pointless if you can't get a fairly speedy appointment with your GP when you need it.
I agree with previous person. The front office requires improvement. Sometimes the service is good, sometimes not.
The problem of the practise seems to be the front office trhat runs the place without the doctors knowing?? No exetptions no matter what --seems they are running on an Atomic clock for contact but definately not for appointments !!! Doctors--It bis time to get a grip on the front office--they have been there as long as you and is obviously there to please you and not the sick !!!