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Written by a NHS patient
20th September 2022


At a time when Fern House Surgery is under severe stress with the problems effecting the NHS the patient is equally concerned that the association between both parties is obviously not as close as earlier times. Christina and myself have been registered with Fern House for many years and when you really consider the relationship with Dr Mayet and other Doctors, Nurses plus the exceptional in-house Pharmacy including all staff throughout Fern House our experience over the past 25years can only be rated as first class. Yes, as an older patient I've been stressed at times in being 15th or more on the phone, however in respecting the value of just being one of many relying on the medical knowledge from Fern House minutes lost on the phone is more than justified Patients must understand that picking up the phone and expecting immediate contact with any Doctor is not always possible. I would take this opportunity of stating just one case of many between Dr Mayet and both of us. Christina developed a nasty chest infection and making a call informing reception it was suggested a visit would be the best answer. Dr Mayet saw her straight away and in showing concern with her condition stated that she should go to A&E and in accepting his advice I proposed taking her in my car. The response from Dr Mayet was 'No, I've already called for an Ambulance as I doubt she would make it' I've never forgotten his words as my wife had treatment in the Ambulance before leaving Witham. Staying in Hospital for days was the outcome and our thanks to Dr Mayet and all colleagues in Fern House who continually show their expertise in helping so many patients of all age groups.

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