Dr Afroze Abbas
9th January 2020
I am writing this letter in order to provide an honest and accurate assessment of the care that my mother received from Dr Abbas whilst she was under his care on J21, Gledhow Wing. For clarity, neither me nor my family had ever met Dr Abbas before my Mum's stay in hospital.
Before Dr Abbas had taken over my Mum's care she had already been in hospital for approximately a week with acute hypercalcemia and was very ill. It was evident that she needed a hyperparathyroidectomy but this wasn't being pushed enough by the previous Doctors who had been looking after my Mum, effectively we were going round in circles whilst my Mum deteriorated. When Dr Abbas took over my Mum it was like a breath of fresh air and a huge relief.
These are the things that stood out for me:He understood the clinical urgency for my mum to have an operation and pushed this hard for us. Mum had been suffering for several weeks and Dr Abbas accepted that treating the symptoms alone was no longer an option. This helped us immensely as within a matter of days we'd been reviewed by a surgeon who gave us a date for surgery within a week. We'll forever be grateful for this. He was extremely knowledgeable in the area of calcium and managed to explain this to us in a way that we understood. His explanations were very clear and we fully understood risks / benefits of every option available to us. Empathy. I think everybody within the medical industry needs to be empathetic because we are talking about lives and people not just patient numbers. His levels of empathy were incredible. General approach/demeanour. We felt very comfortable approaching Dr Abbas because of his approach and communication skills. He really made the time for us and kept us informed through every stage of Mum's care. He did not make us feel like he was too busy for us like some of the other medical professionals we came across on this journey. I feel it's important that I give this feedback because we live in a world where we are quick to complain but do not shout enough when somebody does something extremely well. We could never thank him enough for the way he took care of our Mother and the fact that he escalated her needs beyond symptom control. I only wish we'd seen him sooner so we could have reduced Mum's waiting time. An amazing Doctor whom I fully endorse and would give 10/10 for overall patient care.
I sincerely hope our paths cross again but under different circumstances.