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Psychiatry-UK

Trewalder Chapel, Trewalder, Cornwall, PL33 9ET 1 2 3 4 5 749 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a NHS patient
28th February 2023


I am having a very positive experience with Psychiatry UK. I feel listened to and respected at all times. Communication is very clear and prompt and the online portal is very practical and helpful. The support I have been given so far has been excellent.

2023-03-02 13:55:35
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that your experience is positive and that you have found our communications responsive and helpful.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
28th February 2023


I've been impressed with all the doctors and phone support people I've spoken to. From doing both diagnoses through to titration, everything was professional and timely. There is a delay of six months for the 'titration' (testing and adjusting the dose of medication) after diagnosis. Once I reached the front of the queue Dr Hassan was very responsive. So responsive that he replied to my form submission and answered my concerns within a few hours -- and on a Sunday evening! Amazing! That shows Psychiatry UK are working around the clock and over weekends to get their patients treated and process the backlog. For anyone waiting for their medication, it's coming, don't worry, they're doing their best to get to you.

2023-03-02 14:05:36
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that your experience with the various teams you have been in contact with through your diagnosis and treatment has been positive and professional. As you have noted, our service is extremely popular, but we are working hard to reduce our wait times. Many of our staff members really do go that extra mile and I will share your feedback within our organisation, as I know it will be appreciated.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
28th February 2023


Very effective service with no issues

2023-03-02 17:05:21
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you are happy with our service.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
27th February 2023


on the ball people with a pretty nifty portal. automation is handy. SMS alerts are sent when your case notes are updated. the portal is a bit clunky but still better than anything you'll encounter on an NHS website. Everyone I've dealt with has been lovely, and very efficient too! If SMS could be sent to alert of upcoming prescription issues it'd be perfect

2023-03-02 17:09:12
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you have found our portal an efficient way to communicate, and that you have had a positive experience overall. I have noted your suggestion re. an SMS alert of upcoming prescription issues, and will pass on to the appropriate department.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
27th February 2023


I am so glad to of received support from Dr. Sadiq and Karen who have worked closely with me to start managing my symptoms more effectively. Being open and honest has helped me mentally beyond words and I now feel a massive weight of confusion has lifted off my shoulders over the last 20+ years when I figured I couldn't fit into 'the box' everyone expected me to. I would highly recommend! Thank you, my children and family now have a productive happier mum.

2023-03-09 16:46:33
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been so positive and that your treatment has left you feeling so much happier and productive.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
27th February 2023


I couldn’t recommend psych uk enough. I have always had fantastic care.

2023-03-09 16:47:54
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been so positive and that you would be happy to recommend our service.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
26th February 2023


Psychiatry UK helped me get a diagnosis after many years of struggling through life. I can’t thank them enough for helping me achieve this

2023-03-09 16:50:25
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been so positive after struggling for so long without a diagnosis.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
26th February 2023


I came across psychiatry UK after it was brought to my attention that my son most likely had ADHD, after then a lot of research I realized I most likely do too! so contacted my doctor and they referred me, I was initially told I would have to wait up to a year so I paid privately for a diagnosis elsewhere for almost £1,000, and was then contacted shortly after to be assessed by Psychiatry UK. Despite the fact that this was funded by the NHS, they were much more in depth, much faster with responding to questions and offer an incredible amount of support. If I had been a bit more patient and just waited for psychiatry UK, I would have saved myself a lot of money! But they really do offer a much higher standard of care than I received with the private company. I never leave a review for anything, but y whole life has changed as a result of this company, if you do decide to use them, you will not be disappointed. Any time I have asked a question, i have been responded to in a matter of hours, I have not once had to take single day's break in my medication, they contact me a week before each review, give you a form to complete to check both your overall health and mental and then have meds delivered to your door if you wish.

2023-03-09 16:58:38
Response from Psychiatry-UK

Hi - Thank you for your wonderful feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been life-changing and overwhelmingly positive. We wish you the best of luck in moving forward.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
25th February 2023


Helen Spencer-Hicks took care of my titration period and has helped me to find the medication and dose I need to help me. If anyone is second guessing wether getting help is worth it, do it for yourself, thank you Psychiatry-UK.

2023-03-09 16:59:53
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been so positive and that you would be happy to recommend our service.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
24th February 2023


Directed to Psychiatry-UK as a RTC NHS patient, with excellent service and care. Only comment is I felt they could have communicated more effectively the processes, steps and management of conditions between the different steps/appointments. However, this was still done in some cases as much as they could, despite the pressure the service was under.

2023-03-09 17:02:19
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience overall has been positive, but will feed back your comments regarding our communications processes to the relevant teams.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Resources

Short link to review Psychiatry-UK: http://iwgc.net/empzu