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Psychiatry-UK

Trewalder Chapel, Trewalder, Cornwall, PL33 9ET 1 2 3 4 5 750 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a NHS patient
2nd March 2023


Great experience choosing right to choose via NHS. Dr Kumar was a great help. Thanks.

2023-03-03 17:06:33
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. It is really good to hear that your experience of our service has been so positive, and I will pass on your feedback to your Consultant. Thank you.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a private patient
2nd March 2023


Extremely poor service, especially comparing to other psychiatric services.

2023-03-03 13:04:15
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. It is unclear from your review whether your journey with P-UK has been completed, or whether you are still engaged with our service. Since you do not feel that your experience to date has been positive, it may be helpful to get in touch with our Patient Experience Team to discuss any issues. You can contact them at: experience@psychiatry-uk.com.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a private patient
2nd March 2023


I found the service easy to use and quick. Dr. Rajput was very friendly and understanding. She made me feel comfortable and I felt understood and listened to.

2023-03-03 17:08:15
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that you have found our processes quick and easy to use, and that you felt comfortable and understood. I will pass on your feedback to your Consultant. Thank you.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
2nd March 2023


They been fantastic from start to finish kept me updated with everything and really reassured me I was getting the best treatment thank you all so mucn

2023-03-02 13:53:54
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you have felt informed and well supported through your treatment.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
2nd March 2023


Happy with how everything has gone

2023-03-02 13:35:56
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you are happy with the way everything has gone.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
1st March 2023


The team at Psychiatry-UK are amazing. I always felt heard and taken care of. Lorraine helped me through my titration and was always quick to respond and very kind and helpful.

2023-03-02 13:38:33
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are particularly pleased to hear that our communications/response processes have been positive and helpful.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
1st March 2023


I’ve been under psychiatry-Uk for nearly a year now and have been on titration since December with Elisa Bickerton and she’s honestly been a life saver I panic a lot and get confused really easy and whenever I’ve needed her she’s been there straight away even over the Christmas period when she wasn’t required to be, every question with her has been answered with no hesitation. Honestly would tell anyone who was looking for help to come straight here.

2023-03-02 13:41:28
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that your journey has been positive and that you would be happy to recommend P-UK. We will also pass on your feedback to your titration prescriber.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
1st March 2023


I had my initial ADHD assessment this morning with Dr Soumaya Nasser El Din. Because of how busy and popular Psychiatry UK is, I was perhaps expecting to be treated as a 'number'. However, the opposite was true. During the consultation I felt valued, and it was clear that the Doctor had read my notes thoroughly. She listened closely and guided the conversation smoothly, instilling me with absolute confidence in her abilities. She was professional, yet kind. The consultation was rapidly followed up with emails about the next steps, alongside book and website recommendations and other useful literature, which was appreciated. My experience was very pleasant and positive. Thank you.

2023-03-02 13:44:43
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you have had such a positive experience and that you felt valued and well cared-for throughout. We will pass on your feedback to your consultant.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
1st March 2023


The service provided to me, through initial ADHD assesment with the psychiatrist to titration and being refered back to my GP for prescription, has been second to none. Both my psychiatrist and titration practitioner showed great patience and understanding, and have been supportive and responsive the whole way. Considering the work load they must be under, especially considering I am a right to choose patient (NHS funded), the level of care they provided was second to none, and I feel I was treated to the same level as that of a private health care customer would be. I would reccomend the service to anyone looking for an ADHD assesment under the NHS. The wait time to be refered is long, and then the wait for titration to start takes a while as well, but it's 100% worth it. Details for how right to choose works can be found on their website.

2023-03-02 13:47:12
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you have felt supported and well cared-for throughout, and that you would be happy to recommend P-UK.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
28th February 2023


Severe delays to treatment and insufficient info or miscommunication occurred throughout.

2023-03-02 13:51:58
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really sorry to hear that you have experienced delays to your treatment and have not felt properly informed. If you would like to discuss this further, please feel free to contact our Patient Experience Team. You can email them at: experience@psychiatry-uk.com.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Resources

Short link to review Psychiatry-UK: http://iwgc.net/empzu