Psychiatry-UK

3b Fore Street, Camelford, Cornwall, PL32 9PG 1,213 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 34 of 121
 
Written by a private patient
29th June 2023


I was very sceptical about online psychiatrical service like the Pyschiatirc-UK initially, but their price and webpage are too persuasive, and I cannot refuse. And I find it to be very good. The website and appointment system are pretty simple to navigate and everything could be communicated between staffs, doctors and patients via a speedy notes system. Well, there is some hiccups and echoes when using the Microsoft Team for the online session, but they are very new to that, and hence, it would be fine in the future. The staff members are very friendly, and never rush you even you have very complex issues with GP. Price-wise, I think it is worthy to be one's first place for psychiatrical help, if he or she or they is/are very busy, outside London, or in a poor state of finance.

2023-07-12 14:46:21
Response from Psychiatry-UK

Thank you for leaving such a detailed review. We know this will be helpful for other patients, and particularly those who are unsure about using an online service for the first time. We are particularly pleased to hear that you have found our website and patient portal easy to navigate, and our communication systems straightforward and responsive. We have noted that there were one or two hiccups with using Teams for your consultation, but I think these have all been ironed out. Thank you for recommending our service to other patients.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe
 
Written by a NHS patient
29th June 2023


You're run of the mill private entity that only cares about money. My biggest qualm is that you have to wait 4 to 6 weeks for information and documentation, you should receive within a day or so. Get your referral to a local NHS service and let these vampires starve.

2023-07-11 16:17:55
Response from Psychiatry-UK

Thank you for taking the time to leave a review. It is always really helpful to receive patient feedback, good or bad, to understand patients' experience of our service. We apologise that you have had to wait for documentation/information. We have recently experienced another surge in RTC referrals and we know that this means our patients are having to wait longer for treatment than we would like. We are recruiting on an ongoing basis to meet the growing demand for our service and, at the same time, continuously reviewing our processes to find more streamlined ways to do things. I hope that your assessment has been helpful, despite taking longer than you had hoped.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a private patient
29th June 2023


The patient portal was easy to use, and the support staff were quick to respond to any notes. I really enjoyed using it actually, and felt in control of my appointments and interactions.

2023-07-11 16:04:32
Response from Psychiatry-UK

Thank you for taking the time to leave a review. It has been especially helpful to hear that you have found our patient portal straightforward and have been able to communicate with staff with ease. I will pass on your feedback to our development team. Thank you for recommending Psychiatry-UK.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe
 
Written by a NHS patient
29th June 2023


I recommend Psych UK for assessments and diagnoses of ADHD and autism. The process has been smooth, for the most part, and the prescribing nurse I have been dealing with has been excellent, although there have been a few communication issues regarding my medication. I do not, however, recommend the consultant I had to deal with, Dr Aaron Lovelle. During my titration review, the consultant was brusque, unsympathetic, and did not appear to believe me when I told him my medication was no longer working. He asked me why I had been put on non-stimulants (I explained there had been a mix up with my medical record and it was documented that I had a heart condition, which I do not, hence the medication) and then told me I should have been more pro-active in sorting that mix-up out, when in reality none of it was my fault. I cried during the appointment and he was totally unsympathetic and unhelpful. I had to instead go to my prescribing nurse who has since prescribed Elvanse after talking with the consultant. I would rather not deal with this consultant again, who does not appear to understand how difficult and stressful meetings like this can be for ADHD and autistic people, and who blamed me for my medication not working.

2023-07-13 15:28:34
Response from Psychiatry-UK

Thank you for leaving a review to let us know that you have been unhappy with our service. As a member of the Communications Team, I am unable to get involved in individual patient cases for GDPR reasons. However, we do have a dedicated team who would be happy to look into these issues for you. If you feel this would be beneficial, please contact our Patient Experience Team at: experience@psychiatry-uk.com.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe
 
Written by a private patient
29th June 2023


Dr Major was very understanding of my circumstances and conducted an assessment to clarify future treatment recommendations in regard to my mental health. He was patient, empathetic and explained everything with care and great detail, answering any questions I had. Would recommend- 10/10

2023-07-11 15:51:45
Response from Psychiatry-UK

Thank you for recommending our service. It is good to hear that your assessment has been such a positive step forward in terms of answering your questions and identifying future treatment recommendations. I will pass on your feedback to Dr Major.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
28th June 2023


Brilliant service the whole way through. I always felt listened too. Any questions or concerns were responded to quickly and efficiently. I felt as though the right treatment was looked into I wasn’t forced to just take the first option and I was able to move through doses at a comfortable pace. After 43 years I finally feel I am understanding myself and able to function properly.

2023-07-11 15:47:43
Response from Psychiatry-UK

Thank you for taking the time to leave a review. It is good to hear that your journey through Psychiatry-UK has been so positive and that you are now settled on your medication. Thank you for recommending our service, and we wish you the best of luck moving forward after your diagnosis.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
28th June 2023


i found that if i had a question no matter what question would always ben answered and i felt like i was being heard and supported

2023-07-11 13:27:07
Response from Psychiatry-UK

Thank you for taking the time to leave a review. It is really helpful to hear about our patients' experience of our service, and It is good to hear that you felt heard and supported throughout your journey, and that you feel all your questions have been answered. Thank you for recommending Psychiatry-UK.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe
 
Written by a NHS patient
26th June 2023


My whole experience has been brilliant from start to finish. I have been consulted on all aspects of my treatment at all times, i have been treated like it is me individually, and not on 'average', because we are all so different and have different needs. I am individual and was treated as one. Contact has been very regular and swift responses to any problems or worries i had and then resolved. My personal consults were done via email and video link and i personally found this much better and made my journey a lot more easier. The consultants and prescriber were very understanding and listened to me. If only all treatments could be administered this way.... Thank you to the staff and I highly recommend.

2023-06-28 09:30:10
Response from Psychiatry-UK

Thank you for taking the time to leave such a detailed review. It is really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that you have found working with an online service more convenient, that communications have been swift and responsive, and that you have felt consulted and fully involved throughout your assessment and treatment process. I will pass on your thanks to the teams involved, and thank you for recommending our service to others.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe
 
Written by a NHS patient
24th June 2023


The service was incredibly quick and helpful in helping me manage my condition. The consultant was patient and helpful, and listened to my concerns, and I felt empowered in being able to have a say in my treatment. The nurse/titration specialist was very kind, and made sure to listen to my feedback at every step of the process before going forward. I felt very safe and respected with this clinic, and I am very grateful for their help and service.

2023-06-28 09:20:11
Response from Psychiatry-UK

Thank you for posting a review. We are pleased to hear that you have found our service to be prompt and responsive, and that you have felt supported and empowered on your journey through Psychiatry-UK. Thank you for recommending our service to others, and we wish you the best of luck going forward.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
22nd June 2023


100% Recommend. Great service. Very compassionate and caring.

2023-06-28 09:16:18
Response from Psychiatry-UK

Thank you for taking the time to post a review. It is good to hear that your journey through Psychiatry-UK has been so positive, and that you would be happy to recommend our service to others.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe
 
 
Page 34 of 121

Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

{{category}} working at Psychiatry-UK ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Psychiatry-UK: http://iwgc.net/empzu