Psychiatry-UK

3b Fore Street, Camelford, Cornwall, PL32 9PG 1,237 reviews

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Reviews

 
Page 31 of 124
 
Written by a NHS patient
28th July 2023


I had been on the NHS waiting list for 2.5 years for an ADHD assessment when a friend had recommended psychiatry UK through right to choose. I was seen within 6 months for an ADHD assessment and the team have been wonderful.

2023-08-01 15:48:30
Response from Psychiatry-UK

Thank you for sharing this review. Patient feedback gives us valuable insight into the journey through P-UK from our patients' perspective. It is good to hear that you felt well-supported during the time you were under our care, and that we were able to provide a shorter waiting time for your assessment. Many thanks to both you and your friend for recommending our service.

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Written by a NHS patient
27th July 2023


The service has been incredible from start to finish. I had a wonderful psychiatrist and wonderful nurse. I felt listened to and valued. I was worried about somethings, especially taking to long to respond to messages as it's a big part of my ADHD but everyone was so patient and understanding. I can't thank them all enough.

2023-08-01 15:39:26
Response from Psychiatry-UK

Thank you for taking the time to send in your feedback. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed and supported throughout the process. We are pleased to hear that your experience has been so positive and that you would feel happy to recommend our service to others.

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Written by a NHS patient
27th July 2023


The process with Psychiatry UK was extremely smooth and a great experience. There was a long waiting list, but far far shorter than waiting for the default NHS service. They kept in touch with me and the online portal was very useful. I started titration for medication 6 months after diagnosis. My prescribing nurse was extremely friendly and patient and helped me try a variety of doses to find the right medication for me. It was easy to access the online system and keep in touch, order new prescriptions (which were delivered directly to home!) and they provided a blood pressure machine to check my blood pressure at home. My nurse was really patient with me when I was struggling to respond in good time due to physical health issues I was going through at the same time. I would highly recommend using the right to choose legislation to go through Psychiatry UK.

2023-08-01 15:37:21
Response from Psychiatry-UK

Thank you for leaving such a positive and detailed review. I know this will be useful to others who are researching our service. As an online company, it is always important to hear that patients have found using our portal straightforward and our staff easy to contact, and it sounds as though you found this especially beneficial when working with your titration prescriber to find the right medication. You have mentioned our wait times, and we know that some people are having to wait longer than we would like, due to the popularity of our services. But we are glad to hear that we were able to provide an assessment faster than would have been possible if you had gone your local service route. Thank you for recommending Psychiatry-UK.

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Written by a NHS patient
27th July 2023


I asked to be referred to PsychiatryUK through the Right To Choose pathway, as there isn’t a department in my area that deals with adult ADHD anymore. Obviously it’s a very different experience having care delivered online, but it actually worked really well. It has been very thorough, and being able to communicate with my prescriber throughout titration helped immeasurably.

2023-07-31 15:31:15
Response from Psychiatry-UK

Thank you for your review. It has been particularly helpful to learn that you found our processes easy to navigate after having been initially concerned about using an online service, and that you would be happy to recommend it to others. From your review, it sounds as though you are now successfully settled on a treatment plan, and we wish you the best of luck in your onward journey.

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Written by a NHS patient
27th July 2023


I had a really good team, the psychiatrist and nurse working with me were great, really informative and supportive in developing and maintaining a successful treatment plan.

2023-07-31 15:25:11
Response from Psychiatry-UK

Thank you for taking the time to post your feedback. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed and well-supported during the time they are under our care. We are pleased to hear that you felt you had a good rapport with both your consultant and your prescriber, helping you on the road to finding a successful treatment plan. Thank you for recommending Psychiatry-UK, and we wish you the best of luck in the future.

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Written by a NHS patient
27th July 2023


'Right to choose' through Psychiatry UK reduced my assessment waiting time by 12 months, compared to my local NHS service. The assessment was thorough and I received my formal diagnosis shortly after. The titration period allowed a gradual approach to medication, which has been really helpful. Staff were friendly, supportive and remained in contact throughout. Would definitely recommend Psychiatry UK.

2023-07-31 15:10:13
Response from Psychiatry-UK

Thank you for leaving such a detailed review. It is really helpful for others who are researching our service to be able to read feedback from our patients. We are pleased to hear that you felt well supported during the time you were under our care, and are now settled on your new medication. It is also good to hear that we were able to provide a shorter waiting time for your assessment. Thank you for recommending P-UK, and we wish you the best of luck in your onward journey.

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Written by a NHS patient
26th July 2023


Very supportive, informative and attentive to helping me throughout my ADHD diagnosis and I couldn’t be happier with the care and treatment I received from start to finish.

2023-07-31 14:59:54
Response from Psychiatry-UK

Thank you for taking the time to send in your feedback. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed and supported throughout the process. We are pleased to hear that your experience has been so positive and that you would feel happy to recommend our service to others.

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Written by a NHS patient
26th July 2023


The professional I spoke with was very calming and supportive throughout the process, really enabling me to open up and feel comfortable talking

2023-07-31 14:55:13
Response from Psychiatry-UK

Thank you for taking the time to post a review. Patient feedback gives us valuable insight into the journey through P-UK from our patients' perspective. It is good to hear that your experience has been so positive. Thank you for recommending our service to others.

Recommend
Dignity/Respect
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Written by a NHS patient
26th July 2023


Poor communication and drawn out titration process that I had to go through repeatedly, waiting up to months each time. I want to support this service as they genuinely helped me and many of the staff I engaged with were supportive. But their waiting times are ridiculous and because of this when the decision is made to titrate, it really ruins your mental health for about a year waiting on an uncertain queue time. I didn't want to titrate just because I moved GP, and a second time when I moved from private to public healthcare, as I was on a dosage that was working. Instead my access to medication was shut off, my anxiety skyrocketed and my professional life was impacted. I think they see too many patients and cannot provide a humane/professional service because of it.

2023-07-28 16:39:44
Response from Psychiatry-UK

Thank you for writing a review to let us know about the issues you have experienced. Our service continues to be extremely popular, and we know that some of our patients are having to wait longer for treatment than we would like. We are continually working to try to reduce our wait times through an ongoing recruitment programme and regular audits to try to identify areas where we could streamline processes. As an online company, we are usually able to treat patients faster than through local NHS routes, however. We apologise that your experience with Psychiatry-UK has fallen short of your expectations, but it is good to hear that our service has at least been helpful to you in the long term. Thank you again for your feedback.

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Written by a NHS patient
26th July 2023


I have had my Right to Choose ADHD assessment and autism assessment with Psychiatry UK. They're a fantastic service. The wait times are reasonable and when comparison to NHS local services, exceptional. Offering assessments fully remotely is a life saver for someone like me to feel comfortable and accommodated during my assessment. The doctors are kind and professional. They treated me with the utmost respect and really made me feel like the expert in my own brain and experiences. Couldn't have been more pleased with the service.

2023-07-28 16:19:43
Response from Psychiatry-UK

Thank you for your wonderful review. As an online company, it is very rewarding to hear that patients find accessing our service remotely both comfortable and accommodating. It is also good to learn that you found our wait times reasonable. People's expectations vary, and we know that some patients are having to wait longer than we would like due to the popularity of our service. However, we are always working to try and reduce these, with an ongoing recruitment programme and regular audits to find ways to streamline our processes further. Thank you for recommending Psychiatry-UK, and I will pass on your feedback to the relevant teams.

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Page 31 of 124

Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Psychiatry-UK: http://iwgc.net/empzu