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Psychiatry-UK

Trewalder Chapel, Trewalder, Cornwall, PL33 9ET 1 2 3 4 5 750 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a NHS patient
9th March 2023


I was lucky to receive treatment pretty quickly and I am very grateful for the support and help I have received. Now to learn how to live as the new me

2023-03-09 16:07:12
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience with our service has been so positive and that you now feel able to move forward.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
8th March 2023


I was referred by health in mind, and took 6 months to get a diagnosis and to get my treatment started. The team are great and easy to talk to and it was done from the comfort of my home via video call . When I had any questions I would go onto my portal and talk to my physicist and would reply within minutes to all my questions, which would put my mind at ease. This was a very pleasant experience and would definitely recommend this service.

2023-03-09 16:08:19
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience with our service has been so positive and that you would be happy to recommend our service.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
8th March 2023


Amazing care received from Psychiatry UK over the last 3 years. Because they're so good the wait times have gone up (nothing like for NHS though!) Bit every part of the process has been very straightforward. I have just completed titration for medication amd found the whole process very helpful.

2023-03-09 16:14:00
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you have found our processes straightforward and easy to manage. Our service has become extremely popular, as you have noted, but we are working hard to reduce our wait times.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
8th March 2023


I was referred by my doctor and the process was very easy and straightforward. I received an appointment fairly quickly with a psychiatrist. There were a couple of blips with the booking of the appointment and technical issues which meant the appointment had to be rescheduled a couple of times however I can't fault the service in any way.

2023-03-09 16:18:55
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience of our service has been straightforward and positive.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
8th March 2023


My experience of my assesors: My psychiatrist seemed really kind and i felt safe with him. My nurse seemed ok but i did not feel safe with her. I'm not sure why. My experience of my assessment: I would like to have understood how the assessment worked. After the assessment i felt that they had been asking me questions about other mental health conditions and that because maybe they felt that i had other mental health conditions, they didn't need to give me an autism diagnosis. It felt to me like they were trying to find ways that i was not autistic rather than how i feel i am autistic. I felt really upset after the assessment as i did not understand how they could base that i am not autistic on three main things: that i was able to communicate on a one to one online, that i could express how i feel and that i did not look autistic. Some main issues that i have is dissociating and masking and this was in my written assessment but i cant remember them asking me about this in this face to face assessment. I find it weird that masking and dissociating was not taken into account in my answers and how i presented, or at least this is how it seemed to me. I have issues with trust and not feeling safe and not understanding why fully has made me feel less trusting and more unsafe.

2023-03-09 13:30:24
Response from Psychiatry-UK

Firstly, thank you for your review. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. It sounds as though you do not feel as though your experience has been as positive as you would have liked it to be. We have a dedicated team who could discuss this with you further. If you feel this would be beneficial, please do get in touch by emailing: experience@psychiatry-uk.com.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
7th March 2023


My experience was very positive. As I have ADHD, the wait was not easy, but considering that the alternative would have taken 20 months, waiting 4 months for the assessment and another 4 months for titration was excellent. The quality of care of the whole team has been impressive, thank you.

2023-03-09 16:22:00
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you have felt well-supported during your journey through P-UK. Our service has become extremely popular as you have noted, but we are working hard to reduce our wait times.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
7th March 2023


I have to say, I was really impressed with the care in the service provided. I was referred by GP 5 months ago and had assessment today. Would definitely recommend the service. Whole process of assessment and what was needed beforehand was explained via email and text message. Psychiatrist assessment was a good experience.

2023-03-09 16:24:40
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you would be happy to recommend our service.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a private patient
7th March 2023


great experience

2023-03-09 16:25:28
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience with our service has been so positive.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
7th March 2023


I am concerned that the doctor did not take my discussion of a potential eating disorder too seriously, as I mentioned I was still overweight but experiencing periods of not eating due to a fear of putting on further weight, and he advised that if I'm overweight then "surely that's a good thing".

2023-03-08 17:59:51
Response from Psychiatry-UK

Firstly, thank you for your review. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. It sounds as though you do not feel as though your experience has been as positive as you would have liked it to be. We have a dedicated team who could discuss this with you further. If you feel this would be beneficial, please do get in touch by emailing: experience@psychiatry-uk.com.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
5th March 2023


Overall a really good experience. Although the waiting list was a lot shorter compared to the NHS, the waiting time for both the psychiatrist appointment and the start of the titration was a bit long, but that is understandable considering the popularity of the service. Ash, my psychiatrist, was very friendly, and the appointment went smoothly with no issues. My nurse/prescriber Paul Cavanagh was also very friendly and helpful, providing very quick responses to any queries that I had.

2023-03-09 16:29:20
Response from Psychiatry-UK

Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you have found our team friendly and responsive. Our service has become extremely popular as you have noted, but we are working hard to reduce our wait times.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
 
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Page 3 of 36

Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Resources

Short link to review Psychiatry-UK: http://iwgc.net/empzu