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Psychiatry-UK
2023-03-20
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 20th March 2023
I was given medication for ADHD and then fell down a rabbit hole between the admin, doctor, and prescribing nurse. I had come over my anti-depressants to try new ADHD medication and I have been left for 8 weeks with nothing and customer services have not replied to me. The whole process has big holes in it, the right-hand does not talk to the left hand, and vice-versa. I have been left in a very difficult place with mental health and I can't get anybody to help me. NO DUTY OF CARE OR ETHICAL PRACTICE HERE . Maybe it's becasue I am a NHS patient ?
24th March 2023
Response from Psychiatry-UK
Thank you for taking the time to post your feedback. We are really sorry to hear that you are having issues with medication and understand that you are feeling frustrated with our service. However, I can reassure you, and all other patients, that whether you come to Psychiatry-UK as an NHS or private patient, you are equally valued and will always receive the same level of care. Although we are unable to look into individual cases on this review platform, we do have a dedicated Patient Experience Team, who would be happy to discuss the issues you have been experiencing. If you feel this would be beneficial, please contact: experience@psychiatry-uk.com.