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Psychiatry-UK
2023-02-24
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 24th February 2023
Directed to Psychiatry-UK as a RTC NHS patient, with excellent service and care. Only comment is I felt they could have communicated more effectively the processes, steps and management of conditions between the different steps/appointments. However, this was still done in some cases as much as they could, despite the pressure the service was under.
9th March 2023
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience overall has been positive, but will feed back your comments regarding our communications processes to the relevant teams.