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Written by a NHS patient
21st July 2022


My first nurse was not well suited to my needs and did not listen to what I said or offer helpful advice/recommendations. I asked to change nurses and this process was quick and handled smoothly and my second nurse was much more suitable for my needs and communication preferences. Some of the forms and procedures operated by PUK are confusing, not well explained, and/or redundant, but I appreciate that services like this which see a lot of patients for different reasons are restricted in what they can offer in terms of administration. Overall although I felt that the service could have been improved, I am very happy with my treatment and decision to approach PUK and feel that I received the treatment I needed.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe