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Written by a NHS patient
14th March 2023


I was impressed with how quickly I got my diagnosis after my assessment with Dr Zia. I spoke for an hour or so and was asked questions. He immediately told me I had ADHD. As a Black person who has waited 21 years of my life for something I did not know I had - was very emotional. Due to the fact that a lot of Black people have to wait years or may never get formal diagnosis for neurodevelopmental conditions. I appreciated how seamlessly the assessment was with Dr Zia, he was quite funny too. I began the titration process to find the best medication for me. I had Lorraine who was my titration Nurse. Lorraine was amazing in terms of answering the many questions I had, allowing me to feel involved in the titration process and offering advice when I asked. Also Lorraine was very attentive as I experienced many symptoms on different medications, so Lorraine made sure I was doing good and made decisions to stop medicines when needed. It was very easy and comfortable having Lorraine as my prescriber. In general, I liked that the service was online, it made it accessible. The delivery of medication was also pretty good, I got my medication mostly on time. I would definitely recommended this service!

24th March 2023
Response from Psychiatry-UK

Thank you for your feedback. It is always really helpful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased that your journey through diagnosis and treatment has been so positive, and that you have found our platform accessible and our teams responsive. It is also really good to hear that you feel settled on the right medication for you; I will pass on your feedback to your medical team. Thank you for recommending our service.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe