Marie Stopes West London Centre

87 Mattock Lane, Ealing, London, W5 5BJ 1 2 3 4 5 1,489 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 143
 
1 2 3 4 5
3rd June 2020

The staff were non judgemental, informative and friendly. Thanks

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
1st June 2020

Experienced nurses and front of house staff. Felt comfortable and relaxed. Very clean.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
31st May 2020

The staff is very professional and very polite to me when I contacted them over the phone. They have given me the confidence and the comfort for my problem. I was so pleased that I call them because I was so petrified and scared about my situation. The staff who have spoken to me was very nice and very helpful. They have explained everything very clearly . I am very happy and pleased with their service and want to say big thank you to all the staff has spoken to me through my situation.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
29th May 2020

I felt like the treatment was all fine but it felt like the staff didn’t care. The receptionist was rude didnt make me feel comfortable and then the rest of staff I spoke to weren’t very caring

2020-05-29 16:02:43
Response from Marie Stopes West London Centre

Thank you for your feedback and I am sorry you felt uncared for by the staff. We at Marie Stopes take pride in giving a quality caring service and this is disappointing for all concerned. I will ensure it is seen by the managers in West London and we hope you make a speedy recovery.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
28th May 2020

Because Marie stopes UK do provide excellent service.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
27th May 2020

Everything was very well explained. The only qualm I had was the lady who did my ultrasound was very direct and not very gentle with her words. I did not expect my treatment to be personalised but to be told over and over again that my medical abortion would be "awful and painful" was not appreciated. Turns out it wasn't that painful but the anxiety her words caused were worse than the actual abortion. I would suggest that it's unnecessary to repeat the phrase, one time would have been sufficient. Everything was very quick and matronly like and I don't think I was asked a single time if I wanted contraception or the implant put in, it was just done. I could have said no, I know, but I felt scared and on edge and my intention was always to get it done in the end anyway. Overall everyone else was lovely and professional and I was grateful for the help at such a vulnerable time.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
27th May 2020

It's great service

2020-05-29 16:05:20
Response from Marie Stopes West London Centre

Thank you for your lovely feedback and the team in West London will be delighted. They all work very hard to give a the best possible service so it's good to know they are appreciated. I'll pass this on to the managers who will ensure it's shown to the team members.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
22nd May 2020

I was NOT properly informed about the amount of pain I would be in. “Cramps” does not remotely cover it, we had to call an ambulance the pain was so severe. Taking ibuprofen or paracetamol is insufficient - proper pain medication needs to be provided. Person who performed the scan made me feel uncomfortable and ashamed, but the woman who gave me the pills was great, very friendly and explained things clearly. Again, needed to discuss level of pain much more though. Called the helpline and on first try did not get an answer. On second attempt, around midnight, got through and she was very helpful and lovely.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
22nd May 2020

Staff are very friendly and make you feel comfortable. The clinic was clean, especially in this time.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
22nd May 2020

Everyone was very considerate, understanding and always smiling.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
1 2 3 4 5
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
 
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Page 1 of 143

Profile

Names of team members have been removed from this website for confidentiality reasons but are used internally for positive and developmental feedback.

Resources

Short link to review Marie Stopes West London Centre: http://iwgc.net/eb4jd