Marie Stopes Leeds Centre

45 Barrack Road, Leeds, LS7 4AB 1 2 3 4 5 756 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 71
 
1 2 3 4 5
9th July 2020

Everybody was lovely and caring except my very first phone call, which I think was more like a call centre, in order to book me in for an initial phone consultation. That person was not very caring or compassionate. The only other negative was while waiting in reception before my procedure I was feeling very emotional and didn't appreciate the loud talking and laughing between a few members of staff at reception.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
1 2 3 4 5
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
8th July 2020

It was excellent care

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th July 2020

Despite coming to the clinic during the pandemic. Everything was signed and cleaned and I was made to feel very comfortable. I'm even writing this in the car park after my visit just because I feel very good after visiting. Thanks [name removed] for the great care, attention and the lovely chat.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
2nd July 2020

Ya was all fantastic service thank you so much :) xxxxx

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
1 2 3 4 5
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
2nd July 2020

I do not feel I was given much choice in my treatment at my initial appointment I asked to discuss my options and was told I'd be made sleepy but I wanted to talk about not been sedated but not given the choice, I was given miss information about my treatment then told at the centre no we don't do that! Made the whole experience awful! Waiting time was five hours this is not acceptable for any woman who is having a difficult procedure! I don't see why anyone need to come and sit for five hours!

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
2nd July 2020

Thank you channelled [name removed] and [name removed]

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
2nd July 2020

Everyone was friendly and made me feel comfortable

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
2nd July 2020

Excellent service

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
25th June 2020

The care I received today was perfect

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
25th June 2020

Really nice caring staff

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
 
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Page 1 of 71

Profile

Names of team members have been removed from this website for confidentiality reasons but are used internally for positive and developmental feedback.

Resources

Short link to review Marie Stopes Leeds Centre: http://iwgc.net/eb4i8