Marie Stopes Essex Centre

88 Russell Road, Buckhurst Hill, Essex, IG9 5QB 1 2 3 4 5 1,061 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 92
 
1 2 3 4 5
14th July 2020

I was extremely nervous before and everyone put me at ease and made me feel much calmer.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
14th July 2020

From booking, to sitting here in recovery I have been exceptionally greateful to each and every member who I have had contact with. Everyone has made me feel extremely comfortable and relaxed.. even wiping my years as I was being put to sleep. Thank you all at Marie Stopes

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
11th July 2020

Friendly and I felt comfortable

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
11th July 2020

No complaints

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
11th July 2020

Efficient, understanding and personable staff put you at ease and explain everything with detail. Quick responses and clinic times.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
10th July 2020

I have sever anxiety and to be honest on the day i came in I was to be honest a compete mess every single nurse and doctor who I saw was so conciderate and helped me throughout it all ! I can't thank you all enough for helping me through this time

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
10th July 2020

Everyone at Marie Stopes (buckhurst hill) were amazing and I couldn't of asked for better. Thank you so much

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
9th July 2020

Efficient

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
1 2 3 4 5
7th July 2020

Given the circumstances I felt well looked after and comfortable

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Treatment: Pain management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Surgeon: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall care
1 2 3 4 5
1 2 3 4 5
6th July 2020

I have previously used the services and have been very happy with the information given to me and the support and comfort I have felt at the appointment. However, this time today the lady was around an hour and half late for my appointment, which left me feeling very anxious. I was collected and taken into the room where the appointment was very rushed, my scan was completed. No health checks completed (Finger prick, blood pressure, chlamydia test etc). The instruction of pain relief that I was able to take was not very clear, but as my appointment felt rushed, I almost felt like I couldn’t ask. I have previous documents which I have kept that gave me the pain relief information. The only information I brought home is a leaflet on contraception and 1 pregnancy test. I did not even receive an emergency telephone number... in the instance I should need it. As I said I have previously experienced this procedure before so I had an idea of what is going to happen. I’m thanking my lucky stars I was not a woman going through this for the first time!!! I’m appalled by the service today and I’ve never had a bad word to say previously, maybe the nurse should be given more training.

Call: Attentive & caring
1 2 3 4 5
Call: Given time
1 2 3 4 5
Call: Given information
1 2 3 4 5
Consultation: Supportive
1 2 3 4 5
Consultation: Information
1 2 3 4 5
Consultation: Involved
1 2 3 4 5
Counselling: Supportive
Rating not given.
Contraception: Discussion
1 2 3 4 5
Treatment: Dignity & respect
1 2 3 4 5
Informed: Pain Management
1 2 3 4 5
Clean facility
1 2 3 4 5
Nurse: Care & consideration
1 2 3 4 5
Recommend
1 2 3 4 5
Overall Care
1 2 3 4 5
 
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Page 1 of 92

Profile

Names of team members have been removed from this website for confidentiality reasons but are used internally for positive and developmental feedback.

Resources

Short link to review Marie Stopes Essex Centre: http://iwgc.net/eb4i6