Bartley Green Medical Practice

71 Romsley Road, Bartley Green, Birmingham, B32 3PR 17 reviews

Reviews

Recommend
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Written by a patient
23rd November 2020


Attended GP surgery today for a Flu Jab. I arrived 5 minutes before appointment time and via the camera told the receptionist who I was there to see and what for, she asked for my name to check my appointment. She came back and said someone would be out to collect me. I am the only one outside the door. Nurse opens the door and I go in, she checks my temperature we both sanitize and then go to the room. She then informs me that I am there for blood tests and jab. I queried this as I was only booked in for jab. She then informed me it was for what is normal for a diabetic and I thought okay so she took my blood. She then left the room to get the jab and when she returned she then asked my date of birth. That was when things changed. She had apparently taken my blood for someone else and then she said I asked for .... when I opened the door. I informed her I did not hear that and I was the only one at the door. There was no apology and she then put my bloods into the bin, gave me the flu jab and said that's you done, I'll show you out. Not a good experience and not to double check who I was before she took the blood was wrong. I think next time I will check that I am the person they are supposed to be seeing.

Suggested improvements
Staff need to double check that the person they are collecting from the door is the person they are to be attending to. Why would you come out to collect someone who has not even registered in with reception.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th August 2020


on 4th august i had my blood pressure taken by Sam. On 6th Aug i ordered 2 lots of tablets , one of them was Doxasosin... I went to collect the prescription from the surgery on 10th Aug.. I was given the one lot of tablets i ordered, but not the doxasosin.. I asked why the doxasosin wasnt on it.Receptionist went back inside to. Then she came out and said....have you had your blood pressure taken... I said yes last week...2 days before i ordered the doxasosin...The doxasosin is a blood pressure tablet..I thought im dealing with idiots here...they are a doctors that dont know if youve had your blood pressure done. or not. Why didnt the doctor that dealt with my tablets request know if i had had my blood pressure done or not... Surely he / she is a doctor with my medical records right in front of him /her.. This is not the first time that this has happened.. Where ive not been given a tablet i requested because they havent checked to see if iv had my blood pressure or blood test done

Suggested improvements
retrain your receptionists....at times they come across as amateurs

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
23rd October 2019


The care I have received at this practice could not have been better. In spite of having nothing in the way of symptoms, due to early intervention by the practice staff, clinical and administrative, following a slightly raises PSA, I have received treatment which has essentially cured my prostate cancer. I know appointments can be difficult sometimes but the changes made recently have addressed this to a large extent. I imagine there can never be enough with limited resources they have to work with. Thank you

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
25th March 2019


You can never get an appointment you ring bang on 9oclock and 2minutes past 9 their fully booked because people do it online well leave spaces for those that don't have online! It's outragoues been ringing for the last week. The receptionist are rude and useless. The whole setting is a joke. They can book 3 weeks in advance how an earth so you know your ill in 3weeks, does not make sense. It's disgusting

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
14th March 2019


Its good if you can get down the docs for 8 for a ticket and most doctors are helpful but part from that if you try to ring up for appointments the receptionists take between 10 and 15 minutes to answer and theres never any appointments left i have depression and need to get my tablets sorted my little boy struggles with his chest alot and we never can get seen if you try to book online the earliest appointment is the 4th April witch is to far and you cant book on the day unless you go at 8 and get a ticket to get an appointment its silly .

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Short link to review Bartley Green Medical Practice: http://iwgc.net/ejiye